What are the responsibilities and job description for the Service Documentation Specialist position at Emerald Facilities Management?
Job Summary
We are seeking a dependable, detail-oriented Service Documentation Specialist to manage service-completion photos for our commercial exterior maintenance accounts. This position involves downloading, organizing, renaming, reviewing, and uploading photos to multiple customer platforms. The ideal candidate is comfortable performing repetitive computer-based tasks while maintaining a high level of speed and accuracy.
Responsibilities:
- Download service-completion photos from designated sources
- Review photos for completeness and obvious discrepancies
- Rename and organize files according to customer requirements
- Upload photos to the appropriate customer websites and work orders
- Update service dates and photo statuses in company software
- Identify missing, incorrect, duplicate, or unusable photos
- Communicate with team members to resolve discrepancies
- Maintain accurate records and ensure documentation is submitted on time
- Follow different upload requirements for each customer or brand
Qualifications:
- Strong attention to detail and organizational skills
- Comfortable downloading, renaming, organizing, and uploading large numbers of files
- Basic proficiency with computers, web-based platforms, and spreadsheets
- Ability to work efficiently on repetitive tasks without sacrificing accuracy
- Clear written and verbal communication skills
- Ability to manage priorities and meet daily deadlines
- Previous office, data-entry, administrative, or document-management experience is preferred
This is a good opportunity for someone who is organized, computer proficient, and takes pride in completing accurate work. Training will be provided on our systems and customer requirements.
Pay: $18.00 - $20.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Work Location: In person
Salary : $18 - $20