Guest Services Agent

The guest services team is the first point of contact for in-house guests and our property management team. The Guest Services Agent communicates with our guests and operations team to fulfill maintenance requests, troubleshoot basic issues, and follow up on completed or pending tasks. This position ensures that our guests receive help in real time and that our operations team has the information they need to quickly resolve guest issues.

As part of our application process, we require all candidates to complete the Culture Index survey. This brief survey helps us understand your unique strengths and how you may fit into our team culture. Please take a moment to complete it at the time you submit your application. See the link below:

Culture Index Survey

Schedule:

This is a part-time position located in Destin, FL. Working days are Sunday through Saturday. Scheduled shifts are based on business needs and fall within the hours of 8 AM and 5 PM. Weekend work is required.

Job Responsibilities:

• Answer calls, emails, and texts directed to the guest services team from in-house guests, team members, and others.
• Answer calls, emails, and texts directed to the guest services team from in-house guests, team members, and others.
• Communicate updates and issues to in-house guests and other team members.
• Report, assign, and schedule maintenance and general tasks to our property management team.
• Respond to guest complaints and concerns with enthusiasm, empathy, and warmth.
• Maintain a working knowledge of all software and systems used in the guest services environment.
• Communicate and make updates to ensure that all information communicated to guests regarding the properties is accurate, timely, and up to date.
• Communicate real-time updates to guests regarding routine maintenance and notices from condo associations and homeowner’s associations.
• Communicate guest details to condo associations and homeowner’s associations as needed.
• Maintain detailed records of communication received, communication sent, and action taken within system notes.
• Maintain friendly working relationship with all coworkers, third party vendors, and other departments.

Qualifications:

• High School Diploma or GED.
• Minimum of 1 year of customer service experience.
• Availability to work weekends and holidays in the office.
• Reliable transportation to and from work.
• Strong communication skills, both verbal and written.
• Excellent problem-solving abilities.
• Preferred: Familiarity of Destin to 30a

Company Website:https://www.ecvr.com/

Emerald Coast Vacation Rentals is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Emerald Coast Vacation Rentals makes hiring decisions based solely on qualifications, merit, and business needs at the time.