Donor Engagement Specialist

This is a full-time position at our Niceville Facility, Monday–Friday, 8:00 a.m.–5:00 p.m. Flexibility is essential, as the position requires occasional after-hours, weekend, and event availability.

Position Summary

The Donor Engagement Specialist plays a key role in advancing the mission of the Emerald Coast Children’s Advocacy Center (ECCAC) by cultivating meaningful relationships with donors, community partners, and supporters. This position focuses on donor engagement, stewardship, funding opportunities and fostering a positive giving experience that strengthens long-term commitment to ECCAC’s work of protecting and caring for child abuse victims.

The Donor Engagement Specialist works closely with the CEO and team to support fundraising goals, enhance donor retention, and ensure donors feel valued and informed about the impact of their generosity.

Key Responsibilities

Donor Engagement and Stewardship

• Build and maintain positive, mission-centered relationships with donors at all giving levels.
• Ensure timely, heartfelt donor acknowledgments, thank-you letters, and follow-up communication.
• Coordinate stewardship touchpoints such as impact updates, donor spotlights, tours, and appreciation events.
• Maintain high standards of hospitality and donor care at all times.
• Identify opportunities for donor re-engagement and increased involvement.
• Manage integrity of donor database.
• Maintain donor activity in donor database.
• Meet and/or exceed annual fundraising goals
• Identify, research, cultivate and solicit new donors, re-engage lapse donors

Communications and Storytelling

• Collaborate with team members to highlight program outcomes, children served, and mission impact while maintaining confidentiality.
• Support production of the annual impact report and fundraising collateral.

Community Partnerships & Outreach

• Engage with community organizations, businesses, civic groups, and volunteers to strengthen ECCAC’s presence.
• Represent ECCAC at community events, presentations, and partner meetings when or appropriate.
• Support cultivation of new donors and relationships in Okaloosa and Walton Counties.

Additional responsibilities

• Generate monthly development reports for CEO and Board of Directors
• Develop comprehensive working knowledge of all Center programs
• Any and all duties as assigned

Qualifications:

• Level II Background check, – will be subject prior to employment and clearance
• Bachelor's Degree or Higher Education
• Five or more years of experience in consultative business development and/or non-profit fundraising·
• Five or more years of customer management service experience·
• Must have a Valid Driver's License
• Passion for ECCAC’s mission and a deep commitment to serving children and families.
• Proven success in fundraising, meeting goals
• Experience in fundraising, donor relations, customer service, communications, or related field preferred.
• Strong interpersonal and relationship-building skills.
• Excellent verbal and written communication abilities.
• Highly organized with strong attention to detail.
• Comfort working in a fast-paced, mission-driven environment.
• Ability to maintain confidentiality and professionalism.
• Proficiency with Microsoft Office
• Proficiency with donor management systems
• Team player
• Time management
• Professionalism
• Physical demands (lift/move 50lbs)
• Professional conduct and appearance

Join Our Team!

We would love for you to become part of our family. Enjoy a comprehensive benefits package designed to support your well-being and work-life balance, including:

• 16 Paid Holidays annually
• Generous Paid Time Off (PTO) policy
• Health insurance
• Dental insurance
• Vision coverage
• 401(k) plan with employee match
• Life insurance
• Employee Assistance Program (EAP)
• Be part of a supportive, team-oriented environment where collaboration and shared success are highly valued.

About Us

We seek to heal and prevent the trauma of childhood abuse and neglect by providing advocacy, child-friendly therapies, and a safe environment where kids feel seen, heard, and understood. Every day, our team works to restore lost innocence, provide hope, and make a difference in all the lives we touch.

Our vision is powerful and unwavering: to one-day end child abuse and neglect. We remain an essential part of our community by providing a child-friendly advocacy model, raising awareness, and educating children on how to protect themselves. We believe in creating a better future by healing hearts today.

Our Values

We lead with love, act with courage, and celebrate the moments big and small that matter most.

• Lead with love
• Care with all your senses
• Be brave. Others will follow.
• Focus on the future
• Splash in puddles
• Eat dinner family-style
• Celebrate the little things
• Know your facts

These are not just words: they guide our work, shape our culture, and inspire the way we care for every child and family who walks through our doors.

Why Join Us?

If you are looking for a purpose driven career where your skills directly contribute to healing, protection, and empowerment for children, we want to hear from you. We are seeking passionate, dedicated individuals ready to make an impact and grow with an organization that leads with heart.

Equal Opportunity Statement

We are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

• Work Location: In person- Niceville Center

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• Employee assistance program
• Health insurance
• Paid time off

Work Location: In person