What are the responsibilities and job description for the Executive Director Southern California - West Region position at Emend Healthcare?
Description
The Executive Director will report to the Emend Corporate Services LP (“Emend”) board of managers (the “Board”) and oversee the leadership team of its affiliated Southern California substance use disorder (“SUD”), mental health and outpatient treatment facilities of Empower Recovery Center LLC, Empower Residential Wellness Center LLC, 13 Chapters LLC and New Perspective Recovery Center LLC (collectively, the “Facilities”). The Board may acquire or develop additional business units that will be added to the Facilities. The Executive Director will be primarily responsible for the leadership and operational oversight of the Facilities.
The Executive Director will focus on meeting and exceeding the budget, financial and operational objectives set by the Board by driving key performance indicators and optimizing systems and processes to enhance the Facilities’ performance. Maintaining high patient satisfaction scores and compliance with state and federal regulations is critical, as is leading initiatives to improve care quality and patient safety. Meeting these objectives is essential to ensuring that the Facilities function efficiently and deliver exceptional standards of client care.
Key duties include direct and indirect management of Facility operations, administration, daily financial operations, regulatory and accreditation compliance, employee engagement, client satisfaction, growth and fiscal discipline. The Executive Director will participate in recruiting and retaining qualified department leaders to deliver top-tier SUD and mental health treatment.
In addition to managing daily operations, the Executive Director is responsible for cultivating a culture of accountability and high performance. This involves supervising and mentoring leadership staff, implementing training initiatives and supporting professional development to build a strong, competent team. The Executive Director will participate in the development of the Southern California Region annual budget and strategic business plan that are adopted and approved by the Board. The Executive Director will be responsible for the Facilities achieving budget, financial and operational objectives.
Public relations and community engagement are also part of the role, with the Executive Director representing the Facilities in professional organizations and promotional activities. Flexibility is essential, as responsibilities may extend beyond regular business hours and will require regular in-person visits to all Facilities.
The Executive Director serves as a vital leader in advancing the mission to provide compassionate, innovative care for adults facing addiction and co-occurring mental health challenges.
Requirements: KEY ACCOUNTABILITIES
Notice: Emend Corporate Services LP doing business as “Emend Healthcare” (“Emend”) is an equal employment opportunity employer. Emend expressly prohibits any form of discrimination based on race, color, religion, sex, national origin, sexual preference, age, or handicap. In the event that a job applicant or an employee is disabled, Emend will endeavor to make a reasonable accommodation for the disability by modifying duties, equipment or facilities wherever possible. Emend’s policies of non-discrimination apply to all personnel and employment practices. Emend complies with all relevant and applicable provisions of the American with Disabilities Act (ADA). Emend expressly prohibits sexual harassment in the workplace. Emend is a Drug-Free Work Environment. Employees are
expected to adhere to the Company’s drug-free work policies.
The above statements are intended to describe the general nature, essential functions, and level of work being performed by people assigned to this job. This job description is not intended to be an exhaustive list of all responsibilities, duties, and skill required of employees so classified. Employees holding this position will be required to perform any other job-related duties as requested by supervisor/management. All requirements are subject to possible modification to reasonably accommodate individuals with a disability. Employees are employed at the will of Emend and employment may be terminated at any time with or without cause by either the employee or Emend.
The Executive Director will report to the Emend Corporate Services LP (“Emend”) board of managers (the “Board”) and oversee the leadership team of its affiliated Southern California substance use disorder (“SUD”), mental health and outpatient treatment facilities of Empower Recovery Center LLC, Empower Residential Wellness Center LLC, 13 Chapters LLC and New Perspective Recovery Center LLC (collectively, the “Facilities”). The Board may acquire or develop additional business units that will be added to the Facilities. The Executive Director will be primarily responsible for the leadership and operational oversight of the Facilities.
The Executive Director will focus on meeting and exceeding the budget, financial and operational objectives set by the Board by driving key performance indicators and optimizing systems and processes to enhance the Facilities’ performance. Maintaining high patient satisfaction scores and compliance with state and federal regulations is critical, as is leading initiatives to improve care quality and patient safety. Meeting these objectives is essential to ensuring that the Facilities function efficiently and deliver exceptional standards of client care.
Key duties include direct and indirect management of Facility operations, administration, daily financial operations, regulatory and accreditation compliance, employee engagement, client satisfaction, growth and fiscal discipline. The Executive Director will participate in recruiting and retaining qualified department leaders to deliver top-tier SUD and mental health treatment.
In addition to managing daily operations, the Executive Director is responsible for cultivating a culture of accountability and high performance. This involves supervising and mentoring leadership staff, implementing training initiatives and supporting professional development to build a strong, competent team. The Executive Director will participate in the development of the Southern California Region annual budget and strategic business plan that are adopted and approved by the Board. The Executive Director will be responsible for the Facilities achieving budget, financial and operational objectives.
Public relations and community engagement are also part of the role, with the Executive Director representing the Facilities in professional organizations and promotional activities. Flexibility is essential, as responsibilities may extend beyond regular business hours and will require regular in-person visits to all Facilities.
The Executive Director serves as a vital leader in advancing the mission to provide compassionate, innovative care for adults facing addiction and co-occurring mental health challenges.
Requirements: KEY ACCOUNTABILITIES
- Optimize Length of Stay, Payor Mix and Average Daily Revenue of all Facilities, with a primary focus on the Montclair Facilities, to meet and exceed organizational benchmarks.
- Provide daily leadership and hands-on operational oversight of the Facilities to ensure efficient, high-quality service delivery.
- Oversee daily financial functions and collaborate with the Facilities leadership team to drive key performance indicators (KPIs) and achieve financial targets.
- Prioritize and uphold the highest standards of client care across all programs and services.
- Recruit, hire and supervise qualified department leaders; provide direct oversight of the Facilities’ leadership team.
- Inspire and lead the leadership team using performance metrics, fostering a culture of accountability and results-driven performance.
- Mentor leadership staff in alignment with the organization’s strategic goals and long-term vision.
- Provide input to the Board for the annual operating budget and strategic business plan and manage the Facilities in accordance with the annual operating budget and strategic business plan in coordination with senior leadership.
- Ensure full compliance with all regulatory and accreditation standards and requirements.
- Plan and implement ongoing staff development through in-service education and training programs.
- Train and mentor director-level staff in budgeting practices and effective position control strategies.
- Design and implement staff engagement and retention initiatives aimed at reducing industry-standard attrition rates.
- Assist the Board with the acquisition and integration of targets and growth initiatives.
- Collaborate with the Human Resources Department to promote and maintain a healthy and productive workplace and culture.
- Oversee the day-to-day operations of all Facilities service lines, ensuring safe staffing levels and the delivery of effective patient care.
- Coordinate and maintain a 24/7 Administrator On-Call schedule to ensure continuous executive oversight.
- Facilitate daily operations meetings and lead weekly leadership sessions; support monthly operations reviews and performance discussions.
- Maintain and improve patient satisfaction scores through internal quality assessments and external reviews.
- Monitor and enhance quality of care, patient safety, and satisfaction among clients and referral sources.
- Exercise fiscal responsibility and manage Facilities expenses and staffing levels with a strong sense of ownership.
- Oversee and support day to day operations and administration of assigned facilities to deliver the highest quality care for patients and their families.
- Oversight and responsibility of the P&L (budget), applicable metrics and key performance indicators
- Design and implement business strategies to ensure organizational goals and targets are met/exceeded.
- Lead, develop, mentor, and inspire cross-functional leadership team responsible for providing guidance and direction to front-line teammates.
- Recruit top talent and provide new hires with the training, tools, and resources they need to be successful.
- Engage teams in the development of action plans that promote patient satisfaction, quality, and compliance, support approved growth, engage and retain teammates, and generate referrals, efficiencies, and improved productivity.
- Implement national standards in partnership with executive leadership.
- Partner with corporate teams and clinical nursing and medical leaders to remove barriers that negatively impact staffing, productivity, patient census, patient satisfaction, referrals, costs, revenue, and inhibit planned growth.
- Continually monitor Facilities compliance ensuring we meet state, federal and government regulatory agencies requirements.
- Protect PHI in accordance with the Health Insurance Portability and Accountability Act (HIPAA) standards.
- Manage growth plans and Facilities expansion projects to ensure requirements are met prior to projected opening.
- Promote company in the community by building relationships with schools, medical offices, hospitals and actively networking with other behavioral health professionals. Maintain awareness of competition, proactively assessing Facilities-related strengths, weaknesses, opportunities, and threats.
- Perform other duties as assigned.
- 5-7 years progressive leadership experience working in behavioral health or healthcare operations.
- Master’s degree in healthcare administration, business administration, human services, or a related field is preferred.
- A proven track record of successfully managing complex issues for vulnerable populations.
- SUD experience required.
- Behavioral health hospital experience preferred.
- The ability to set clear and challenging goals while committing the organization to improved performance.
- A collaborative leadership style with the ability to influence others into action and to think creatively about solutions.
- Experience developing and implementing effective operational and financial systems and controls.
- A focus on culture, teammate engagement, improving retention and attracting top talent.
- Effective leadership skills and experience hiring, developing, and motivating a high performing team.
- Experience in developing/building B2B and community relationships that foster successful business outcomes.
- The ability to represent the mission, vision and culture of the organization to outside entities, individuals and stakeholders.
- Judgement and decision-making skills – must know how and when to ‘push-back’ on decisions and to make tough decisions to keep work moving forward.
- A high degree of learning agility and adaptability, able to adapt nimbly and lead others through complex situations.
- Experience leading teams in an environment that moves at a rapid pace, where change is common.
- Ability to lift up to 25 pounds.
- Ability to walk up and down stairs during emergency drills or situations.
Notice: Emend Corporate Services LP doing business as “Emend Healthcare” (“Emend”) is an equal employment opportunity employer. Emend expressly prohibits any form of discrimination based on race, color, religion, sex, national origin, sexual preference, age, or handicap. In the event that a job applicant or an employee is disabled, Emend will endeavor to make a reasonable accommodation for the disability by modifying duties, equipment or facilities wherever possible. Emend’s policies of non-discrimination apply to all personnel and employment practices. Emend complies with all relevant and applicable provisions of the American with Disabilities Act (ADA). Emend expressly prohibits sexual harassment in the workplace. Emend is a Drug-Free Work Environment. Employees are
expected to adhere to the Company’s drug-free work policies.
The above statements are intended to describe the general nature, essential functions, and level of work being performed by people assigned to this job. This job description is not intended to be an exhaustive list of all responsibilities, duties, and skill required of employees so classified. Employees holding this position will be required to perform any other job-related duties as requested by supervisor/management. All requirements are subject to possible modification to reasonably accommodate individuals with a disability. Employees are employed at the will of Emend and employment may be terminated at any time with or without cause by either the employee or Emend.
