Telecomm/VoIP Manager

A Fortune 500® company, EMCOR Group, Inc. (NYSE: EME) is a leader in mechanical and electrical construction, industrial and energy infrastructure, and building services. EMCOR companies plan, install, operate, maintain, and protect the sophisticated and dynamic systems that create facility environments—such as electrical, mechanical, lighting, air conditioning, heating, security, fire protection, and power generation systems—in virtually every sector of the economy and for a diverse range of businesses, organizations, and government.
Job Summary
EMCOR Group, Inc. seeks a Telecomm/VoIP Manager to serve as the primary technical and project management resource for supporting, maintaining, and expanding the EMCOR OnPrem and Cloud VoIP infrastructure. Provide support and troubleshooting to EMCOR operating companies to ensure the reliability of systems that meet the needs of our business operations.
Essential Duties & Responsibilities
Perform routine configuration changes and maintenance on the EMCOR VoIP Network to include PBXs, Session Border Controllers, and SIP Proxies
Troubleshoot VoIP call quality and termination issues
Submit, track and complete Local Number Portability (LNP) requests
Manage circuit orders, moves, adds, changes, and disconnects of EMCOR Telecommunications circuits
Prepare monthly intercompany statements for chargebacks to individual operating companies
Provide technical support and guidance to operating company and business unit IT personnel
Work with local IT resources and service providers to onboard new locations to the EMCOR VoIP network
Initiate, manage and close out internal and service provider trouble tickets
Research problems and evaluate solutions
Assist in evaluation of best practices or new technologies, including Microsoft Teams calling, to ensure we are deploying the most reliable and efficient telephone network across the company
Perform other duties or tasks as required
Qualifications
At least 7 years of experience supporting Avaya Telephony Platforms (Communications Manager, IP Office, System/Session Manager, Avaya Session Border Controllers)
In depth knowledge of SIP and H.323 Signaling protocols
Demonstrated experience supporting an Enterprise SIP trunking infrastructure
Knowledge of scripting to perform mass configuration changes and upgrades
Experience with Local Number Portability and Telecom carrier management
Proven project management experience for both new VoIP installations and upgrades
Experience with virtual phone systems running on VMWare and Microsoft Teams calling is preferred
Ability to learn new technologies quickly
Ability to work independently
#emcor
Equal Opportunity Employer
As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.
Affirmative Action Policy
Please review our Affirmative Action Policy .
Notice to Prospective Employees
Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here . Please check our available positions to confirm that a post or email is genuine.
EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.
Geographic Disclosure
As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled
Compensation Range: $105,000 - $118,000
Other Compensation: This position is bonus eligible.
Benefits: We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.

Salary : $105,000 - $118,000