What are the responsibilities and job description for the ServiceNow Administrator position at EMCOR Group, Inc.?
A Fortune 500® company, EMCOR Group, Inc. (NYSE: EME) is a leader in mechanical and electrical construction, industrial and energy infrastructure, and building services. EMCOR companies plan, install, operate, maintain, and protect the sophisticated and dynamic systems that create facility environments—such as electrical, mechanical, lighting, air conditioning, heating, security, fire protection, and power generation systems—in virtually every sector of the economy and for a diverse range of businesses, organizations, and government.
Job Summary
EMCOR Group, Inc. seeks a ServiceNow Administrator who will be responsible for the configuration, administration, and enhancement of the ServiceNow platform. This role ensures platform stability, supports ITSM processes, and enables automation through advanced configuration and scripting. The administrator will work collaboratively with ITSM process owners and many technical and operational teams to deliver high-quality service.
Essential Duties & Responsibilities
#emcor
As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled
Affirmative Action Policy
Please review our Affirmative Action Policy .
Notice to Prospective Employees
Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here . Please check our available positions to confirm that a post or email is genuine.
EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.
Job Summary
EMCOR Group, Inc. seeks a ServiceNow Administrator who will be responsible for the configuration, administration, and enhancement of the ServiceNow platform. This role ensures platform stability, supports ITSM processes, and enables automation through advanced configuration and scripting. The administrator will work collaboratively with ITSM process owners and many technical and operational teams to deliver high-quality service.
Essential Duties & Responsibilities
- Configure and support core ITSM modules including Incident, Problem, Change, Request, Knowledge, and CMDB.
- Develop and maintain platform functionality using JavaScript, including:
- Business Rules
- Client Scripts
- Script Includes
- Design and implement automation using Flow Designer / Workflow Data Fabric, including approvals, notifications, and orchestration.
- Configure and manage Access Control Lists to ensure proper security and data access.
- Build, customize, and support Employee Service Center Portal components, including pages and portal widgets.
- Support and maintain integrations using REST APIs, ServiceNow Spokes, and Service Graph Connectors ensuring secure and reliable data exchange with external systems.
- Create and maintain reports, dashboards, and performance metrics to support operational visibility.
- Manage update sets, perform testing, and support platform upgrades and patches.
- Troubleshoot and resolve platform issues, providing tiered support as needed.
- Maintain technical documentation, configuration standards, and best practices.
- Collaborate within a small, agile team working across technical and operational groups to support end‑to‑end ServiceNow delivery.
#emcor
- At least 5 years of hands‑on experience administering the ServiceNow platform.
- ServiceNow Certified System Administrator (CSA).
- Additional ServiceNow certifications (ITSM, CMDB, ITOM, HRSD, etc.).
- Experience supporting integrations and automation initiatives.
- Familiarity with Agile or iterative delivery methodologies.
- Strong proficiency in JavaScript within ServiceNow.
- Demonstrated experience with:
- Business Rules, Client Scripts, Script Includes
- Access Control Lists
- Flow Designer / Workflow Data Fabric
- REST APIs
- Solid understanding of ITIL fundamentals and ITSM best practices.
- Experience with ServiceNow modules beyond ITSM such as ITAM and/or BCM.
- Ability to work independently, demonstrating ownership of responsibilities and deliverables.
- Must have a results-driven focus, with the resolve and urgency to accomplish specific goals.
- Ability to work under pressure and handle multiple, shifting priorities.
As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled
Affirmative Action Policy
Please review our Affirmative Action Policy .
Notice to Prospective Employees
Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here . Please check our available positions to confirm that a post or email is genuine.
EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.