What are the responsibilities and job description for the Service Dispatcher position at EMCOR Group Inc. Website?
About Us:
Walker-J-Walker, EMCOR Services has been serving the Mid-South for decades, specializing in commercial HVAC, mechanical contracting, and building services. As part of EMCOR Group, a Fortune 500 leader in mechanical and electrical construction, we combine local expertise with the resources of a national organization. Our team takes pride in delivering quality solutions, a strong safety culture, and opportunities for growth in a supportive work environment.
Job Title: HVAC Service Dispatcher
Location: Memphis, TN
Job Type: Full-Time
Reports To: Service Coordinator/ Service Manager
Job Summary:
The HVAC Service Dispatcher is responsible for efficiently coordinating and scheduling service calls, dispatching technicians, and ensuring excellent customer communication. This role requires strong organizational skills, multitasking ability, and knowledge of HVAC systems to prioritize urgent service requests and optimize technician routes.
Key Responsibilities:
- Schedule and dispatch HVAC service technicians based on urgency, location, and technician availability
- Answer incoming customer calls, assess service needs
- Communicate effectively with customers, technicians, and management to ensure timely service delivery
- Monitor technician progress, adjust schedules in real-time for emergencies, provide updates to customers, enter p-card receipts and approve technicians time for payroll.
- Maintain detailed records of service calls, work orders, and technician assignments in dispatching software
- Handle customer complaints or concerns professionally and escalate issues when needed
Qualifications & Skills:
- Experience: 1 years in dispatching
- Technical Knowledge: Basic understanding of HVAC systems, terminology, and service workflows
- Communication: Excellent phone etiquette and ability to interact with customers and technicians clearly
- Software Proficiency: Familiarity with dispatching software
- Organization: Strong multitasking and prioritization skills in a fast-paced environment
- Problem-Solving: Ability to think quickly and adjust schedules for emergencies or delays
Preferred Qualifications:
- Prior HVAC industry experience is a plus
Work Environment:
- Office-based with occasional high call volumes
Benefits:
- Competitive pay
- Health insurance, PTO, 401(k)
- Ongoing training and career growth opportunities
Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine.
EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.
As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled
