What are the responsibilities and job description for the Routing Dispatch Lead position at EMCOR Facilities Services?
From commercial office space and manufacturing to multi-site retail portfolios, we manage and support over 1 billion square feet of facilities space for the nation’s leading organizations. We provide comprehensive facility services ranging from mechanical maintenance and self-performed, site-based operations to energy-efficiency upgrades and supplier-managed interior/exterior maintenance.
Job Summary
Partners with EFO associates to administer the day-to-day routes and assigned work orders for designated territory. Serves as the primary point of contact for EFO associates on route changes, time off, and other questions. Trained in both routing and work order systems to assist in meeting client expectations for work order completion.
Essential Duties & Responsibilities
Builds and maintains routes in the routing software for EFO techs, including capacity planning for their market
Maintains clear and ongoing communication with Managers, Technicians, and other employees related to all manners of routes to ensure work meets or exceeds customer expectations.
Assists with re-routing work orders as necessary to accommodate changing priorities, emergency work orders, etc. Ensures work orders are update in applicable systems.
Schedule EFO associates in routing software based on PTO, and availability. Makes adjustments as needed.
Other duties as assigned
Qualifications
Education
(HS Diploma, Under/Graduate Degree, etc.)
BA/BS from an accredited college or university or equivalent in education and work experience.
Business Experience
(prior years’ work/related experience)
One to two years in a call center environment or related experience. Knowledge or history of working with routing software technology.
Licenses/Certifications
None
Language Skills
Ability to review routine reports, business correspondence and process manuals.
Technical Qualifications & Skills
Microsoft Excel and Word. Customer Relationship Management (CRM) experience managing facility service, or similar, work orders.
Physical Demands
This is a stationary position, working at a desk in an office cubicle environment, using a computer keyboard, telephone, and other office type equipment
Work Environment
This position will be primarily in an office environment, working daily with various teams, as well as field personnel, internal EMCOR entities, and clients.
Equal Opportunity Employer
As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled
Notice to Prospective Employees
Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here . Please check our available positions to confirm that a post or email is genuine.
EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.
Geographic Disclosure
#EFS
Job Summary
Partners with EFO associates to administer the day-to-day routes and assigned work orders for designated territory. Serves as the primary point of contact for EFO associates on route changes, time off, and other questions. Trained in both routing and work order systems to assist in meeting client expectations for work order completion.
Essential Duties & Responsibilities
Builds and maintains routes in the routing software for EFO techs, including capacity planning for their market
Maintains clear and ongoing communication with Managers, Technicians, and other employees related to all manners of routes to ensure work meets or exceeds customer expectations.
Assists with re-routing work orders as necessary to accommodate changing priorities, emergency work orders, etc. Ensures work orders are update in applicable systems.
Schedule EFO associates in routing software based on PTO, and availability. Makes adjustments as needed.
Other duties as assigned
Qualifications
Education
(HS Diploma, Under/Graduate Degree, etc.)
BA/BS from an accredited college or university or equivalent in education and work experience.
Business Experience
(prior years’ work/related experience)
One to two years in a call center environment or related experience. Knowledge or history of working with routing software technology.
Licenses/Certifications
None
Language Skills
Ability to review routine reports, business correspondence and process manuals.
Technical Qualifications & Skills
Microsoft Excel and Word. Customer Relationship Management (CRM) experience managing facility service, or similar, work orders.
Physical Demands
This is a stationary position, working at a desk in an office cubicle environment, using a computer keyboard, telephone, and other office type equipment
Work Environment
This position will be primarily in an office environment, working daily with various teams, as well as field personnel, internal EMCOR entities, and clients.
Equal Opportunity Employer
As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled
Notice to Prospective Employees
Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here . Please check our available positions to confirm that a post or email is genuine.
EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.
Geographic Disclosure
#EFS