What are the responsibilities and job description for the Facility Coordinator position at EMCOR Facilities Services?
Job Summary
This position is responsible for facilities coordination at the assigned facilities – including, but not limited to: emergency call coordination, managing work order completion, providing customer follow-up, and running operations. The ideal candidate will efficiently coordinate third party vendors and work with both internal and external customers including school directors and EMCOR facility managers.
Essential Duties & Responsibilities
Receive and respond to incoming calls to the LCG Help Desk during designated hours, obtaining necessary information and dispatching appropriate resources within needed timeframe.
Create and manage assigned work orders to completion; follow-up with vendor and client
Communicate/escalate with appropriate parties (FM, customer, vendors, etc.) as needed
Resolve third party invoices by working with the account team and Accounts Payable
Create and submit expense / capital approval forms to support internal facility manager’s
Reconcile and process consolidated invoices for national account vendors
Manage customer specific and internal specific contact information identified in the work order management system
Manage additional projects as necessary
Attend meetings, take notes and help plan internal / external conferences as needed
Other duties as assigned
Qualifications
Education
(HS Diploma, Under/Graduate Degree, etc.)
Highschool Diploma with equivalent experience or Associate's degree (A. A.)
Business Experience
(prior years work/related experience)
1-3 years of experience in customer service in a professional, fast-paced environment.
Licenses/Certifications
Valid driver’s license
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Technical Qualifications & Skills
Must be able to adapt to rapidly changing situations.
Possess the ability to work overtime on short notice.
Must be self-motivated and have the ability to handle multiple jobs with minimal supervision.
Ability to work under pressure and constantly make correct decisions with limited input and determine when to escalate issues to the Facility Manager, Operations Supervisor or Operations Manager.
Ability to maintain a courteous, professional demeanor at all times.
Must be punctual, reliable and caring about their work ethic.
Ability to critically think and problem solve.
Proficiency in Microsoft Office (Outlook, Excel, Word, etc.) required.
Equal Opportunity Employer
As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled
Notice to Prospective Employees
Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here . Please check our available positions to confirm that a post or email is genuine.
EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.
Geographic Disclosure
#EFS
This position is responsible for facilities coordination at the assigned facilities – including, but not limited to: emergency call coordination, managing work order completion, providing customer follow-up, and running operations. The ideal candidate will efficiently coordinate third party vendors and work with both internal and external customers including school directors and EMCOR facility managers.
Essential Duties & Responsibilities
Receive and respond to incoming calls to the LCG Help Desk during designated hours, obtaining necessary information and dispatching appropriate resources within needed timeframe.
Create and manage assigned work orders to completion; follow-up with vendor and client
Communicate/escalate with appropriate parties (FM, customer, vendors, etc.) as needed
Resolve third party invoices by working with the account team and Accounts Payable
Create and submit expense / capital approval forms to support internal facility manager’s
Reconcile and process consolidated invoices for national account vendors
Manage customer specific and internal specific contact information identified in the work order management system
Manage additional projects as necessary
Attend meetings, take notes and help plan internal / external conferences as needed
Other duties as assigned
Qualifications
Education
(HS Diploma, Under/Graduate Degree, etc.)
Highschool Diploma with equivalent experience or Associate's degree (A. A.)
Business Experience
(prior years work/related experience)
1-3 years of experience in customer service in a professional, fast-paced environment.
Licenses/Certifications
Valid driver’s license
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Technical Qualifications & Skills
Must be able to adapt to rapidly changing situations.
Possess the ability to work overtime on short notice.
Must be self-motivated and have the ability to handle multiple jobs with minimal supervision.
Ability to work under pressure and constantly make correct decisions with limited input and determine when to escalate issues to the Facility Manager, Operations Supervisor or Operations Manager.
Ability to maintain a courteous, professional demeanor at all times.
Must be punctual, reliable and caring about their work ethic.
Ability to critically think and problem solve.
Proficiency in Microsoft Office (Outlook, Excel, Word, etc.) required.
Equal Opportunity Employer
As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled
Notice to Prospective Employees
Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here . Please check our available positions to confirm that a post or email is genuine.
EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.
Geographic Disclosure
#EFS
