EMC - SERVICE - COORDINATOR

Who We're Hiring: EMC Mechanical Services is searching for a Service Coordinator to join our team! The Service Coordinator works directly with the Administrative Manager and offers support by maintaining structure, oversight and assistance to Dispatchers, Billing Specialists, and Management. We prioritize people first and create a workplace where performance and productivity are balanced with uplifting, collaboration, and growth as a team, and individually. This position requires a passion for helping others, problem-solving, and keeping operations running smoothly. Who We Are: EMC Mechanical Services is the top choice for Commercial HVAC and Plumbing professionals in Richmond, VA! With over a century of experience, an excellent reputation, financial stability, and a growing client base, EMC Mechanical Services is the company of choice. Servicing Richmond since 1994, EMC offers employees more than just benefits, including work-life balance, paid training, apprenticeships, wellness programs, and more. Apply now to join an organization rooted in the purpose of Installing Confidence. What You'll Do: Mentor Dispatchers and Administrative Assistant within the Service Department by practicing clear expectations of responsibilities, and training new Dispatch and Administrative staff when needed. Collaborate with the Administrative, Operations and Support managers for weekly meetings to review department KPI, customer service issues, accounts receivable and help implement improvements. Partner with Support and Billing managers to improve invoice turnaround and reduce errors by verifying service tickets, parts pricing, and labor entries. Assist Operations, Administrative, and Support Managers by ensuring prompt and professional handling of any customer inquiries, complaints, and handing off to Management when necessary. Support data entry for preventative maintenance, service, technician productivity, callback tracking, and forecasting.

What You'll Bring

• High school diploma or equivalent.
• 3 years of experience in customer service, scheduling, and administrative roles.
• Previous dispatch, schedule coordination, and BuildOps experience preferred.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Ability to negotiate orders with suppliers to ensure prompt and timely receipt of materials at the best possible price.
• Excellent oral and written communication skills, including the ability to work with diverse customer groups, all personnel levels, suppliers, and the hearing impaired.
• Ability to multitask, problem-solve, and follow up effectively.
• Strong communication skills with a professional and energetic attitude.
• Detail-oriented with a strong sense of organization.
• Fluent English written and verbal skills.
  
  

What We Offer

EMC Mechanical Services offers a wide range of employee benefits, including:

• A welcoming, family-oriented work environment that supports work/life balance.
• 401K plan with Roth and Traditional options, including a 25% company match on up to 6% of your income.
• Medical insurance with three plan choices, including Health Savings Account options.
• Dental insurance with two plan choices.
• Vision insurance coverage.
• Flexible spending account.
• Tuition reimbursement.
• Access to apprenticeship training programs.
• Scholarship opportunities for you and your family.
• Paths for cross-training and career advancement.
• Paid time off that accrues from day one.
• Employee Assistance Program for support when needed.
  
  

Not everyone may fulfill all the requirements listed here. If you possess the necessary skills but are unsure about your background, please don't hesitate to apply. We welcome your application and are eager to explore the opportunity with you. We're constantly seeking individuals who can contribute to our company's growth and success.

At EMC Mechanical Services, we are committed to cultivating an environment of mutual respect and inclusion. We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, age, sex, national origin, gender, pregnancy, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, ethnic origin, or any other characteristic protected by federal, state or local laws.

All aspects of employment will be based on merit, competence, performance, and business needs, including the decision to hire, promote, discipline, or discharge.