EMC - SERVICE - COORDINATOR

Who We’re Hiring:

EMC Mechanical Services is searching for a Service Coordinator to join our team! The HVAC Service Coordinator supports the Service Department by coordinating technician recommendations, building customer quotes, ordering parts, and helping move service work from identification to completion. This role acts as the communication hub between service technicians, customers, vendors, and service leadership to ensure service work is quoted accurately, approved efficiently, and executed smoothly.

This position is primarily office-based and focuses on organization, responsiveness, and follow-through.

Who We Are:

EMC Mechanical Services is the top choice for Commercial HVAC and Plumbing professionals in Richmond, VA!  With over a century of experience, an excellent reputation, financial stability, and a growing client base, EMC Mechanical Services is the company of choice.  Servicing Richmond since 1994, EMC offers employees more than just benefits, including work-life balance, paid training, apprenticeships, wellness programs, and more.  Apply now to join an organization rooted in the purpose of Installing Confidence.

What You’ll Do:

Service Quoting & Customer Coordination

• Receive repair and replacement recommendations from HVAC service technician.
• Build clear, accurate, and professional quotes for customer.
• Verify scope, labor, and material requirements prior to issuing quotes
• Communicate with customers to explain quotes and answer basic questions
• Follow up on open quotes to help drive timely approvals
   

Parts & Materials Coordination

• Identify, price, and order HVAC parts and materials for approved service work.
• Coordinate with vendors on availability, lead times, and pricing.
• Track parts orders and ensure materials are ready for scheduled service work.
• Communicate parts status or delays to technicians and service leadership

Technician & Field Support

• Serve as a primary point of contact for technicians regarding quotes and parts
• Assist technicians with part identification and pricing when needed
• Reduce technician administrative workload by handling quotes and ordering
• Help ensure consistency in how service recommendations are presented to customers

Administrative & Systems Support

• Enter and maintain service quotes, approvals, and job information in the service management system
• Ensure documentation is complete for billing and job closeout
• Support service leadership with visibility into open quotes and backlog
• Maintain organized vendor pricing and commonly used parts information

What You’ll Bring:

• High school diploma or equivalent.
• Experience in HVAC service, mechanical trades, or service coordination preferred
• Working knowledge of HVAC systems and service terminology (or ability to learn quickly)
• Strong organizational and multitasking skills
• Clear written and verbal communication
• Comfortable using service management software and basic office tools
• Fluent English written and verbal skills.

What We Offer:

EMC Mechanical Services offers a wide range of employee benefits, including:

• A welcoming, family-oriented work environment that supports work/life balance.
• 401K plan with Roth and Traditional options, including a 25% company match on up to 6% of your income.
• Medical insurance with three plan choices, including Health Savings Account options.
• Dental insurance with two plan choices.
• Vision insurance coverage.
• Flexible spending account.
• Tuition reimbursement.
• Access to apprenticeship training programs.
• Scholarship opportunities for you and your family.
• Paths for cross-training and career advancement.
• Paid time off that accrues from day one.
• Employee Assistance Program for support when needed.

Not everyone may fulfill all the requirements listed here.  If you possess the necessary skills but are unsure about your background, please don’t hesitate to apply.  We welcome your application and are eager to explore the opportunity with you.  We’re constantly seeking individuals who can contribute to our company’s growth and success.

At EMC Mechanical Services, we are committed to cultivating an environment of mutual respect and inclusion.  We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, age, sex, national origin, gender, pregnancy, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, ethnic origin, or any other characteristic protected by federal, state or local laws.

All aspects of employment will be based on merit, competence, performance, and business needs, including the decision to hire, promote, discipline, or discharge.