Desktop Support Specialist

Job Description

Embry-Riddle: Celebrating 100 Years of Leadership in Aviation and Aerospace

As Embry-Riddle Aeronautical University marks its Centennial, we proudly celebrate 100 years of advancing the future of flight and aerospace education. With vibrant residential campuses in Daytona Beach, FL, and Prescott, AZ — and a Worldwide network spanning nearly 120 global locations — Embry-Riddle stands as the world’s largest aviation and aerospace university.

For a century, we have led innovation in STEM education, serving more than 30,000 students around the globe. Our cutting-edge programs in Applied Science, Aviation, Business, Technology, Engineering, Safety, Security, and Space empower the next generation of leaders to shape the future of flight, exploration, and discovery.

As we launch our next century, we remain committed to excellence, innovation, and preparing graduates who will transform industries and redefine what is possible.

The Opportunity

Join the Information Technology team as a Desktop Support Specialist supporting a dynamic academic environment. This role offers the opportunity to work with a diverse range of technologies while directly impacting faculty, staff, and student success. The position provides hands-on experience with multi-platform systems, exposure to emerging technologies, and the chance to contribute to a collaborative, service-oriented IT environment within a globally recognized university.

Key Job Functions

• Provide technical support for desktop hardware, software, and peripherals across Windows, macOS, and Linux environments
• Troubleshoot and resolve basic to complex technical issues, including networking and system performance concerns
• Install, configure, and maintain computing devices and applications for faculty, staff, and students
• Support academic labs, point-of-sale systems, and mobile devices (iOS/Android)
• Document incidents, resolutions, and processes in ticketing systems and knowledge bases
• Deliver exceptional customer service and communicate technical information clearly to non-technical users
• Assist with deployment, testing, and implementation of new technologies and system upgrades
• Collaborate with IT teams on projects, initiatives, and strategic improvements
• Stay current with industry trends and emerging technologies relevant to higher education
  
  

Perks Await You at Embry-Riddle!

• Health Benefits: Experience comprehensive medical, dental, and vision coverage, along with wellness programs that include preventive care and fitness memberships. Our flexible spending and health savings accounts simplify managing healthcare costs. Join a workplace that prioritizes your health—because your journey to wellness should be rewarding! Buckle up for a healthier, happier you!
• Tuition Coverage: Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26.
• Retirement Contributions: ERAU contributes an annual 6% gift of your base salary to your retirement plan and offers a 4% matching contribution, with no vesting period.
• Generous Time Off: Generous Time Off: Relax with 18 days of personal leave in your first year. Enjoy 9 paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year’s Day.
  
  

Qualifications

Required Education and Qualifications:

• High school diploma or GED required; additional technical training or certifications preferred
• 1–3 years of experience in desktop support or a related IT field
• Proficiency in Windows and macOS operating systems; familiarity with Linux is a plus
• Basic networking knowledge (e.g., TCP/IP, DHCP)
• Experience supporting Microsoft Office and collaboration tools such as Microsoft Teams and Zoom
• Strong troubleshooting, analytical, and problem-solving skills
• Excellent customer service and interpersonal communication skills
• Ability to prioritize tasks, meet deadlines, and work both independently and collaboratively
• Adaptability and willingness to learn new technologies in a fast-paced environment
  
  

Application Process/requirements

To submit your application for this opportunity, please visit the Embry-Riddle Career Site and search for requisition number R311438. Please attach all relevant materials to your application when you apply online. Complete submissions include:

• Cover letter
• Full Resume
• Contact information for at least three professional references (please note that references may be contacted as part of the interview/screening process)
  
  

Current Embry-Riddle employees: Please apply directly through the ERAU Employee Hub Central application within Workday.

Embry-Riddle is committed to fostering a workplace where all individuals are valued and respected. We strive to ensure that all faculty, staff, and students are treated fairly and provided equal opportunities for employment, advancement, compensation, training, and other benefits of employment. Embry-Riddle makes employment decisions — including hiring, promotions, compensation, and other terms of employment — based on individual merit, qualifications, and abilities. Embry Riddle is strongly opposed to discrimination and harassment, and such behavior is prohibited by university policy. Embry Riddle does not discriminate on the basis of race, color, national origin, sex, disability, veteran status, predisposing genetic characteristics, age, religion, or pregnancy status, or any other status protected by federal, state, or local law, in its employment, educational programs, admissions policies, financial aid, or other school-administered programs or activities. For further information, please visit our website.

Embry-Riddle is not seeking assistance from staffing or recruitment agencies. All agencies are directed to contact eraujobs@erau.edu and should not reach out to hiring managers or staff.