Security Concierge - (Contract Position)

• This is a contract position**
• Schedule is Monday through Friday, 8:00 AM to 4:00 PM with occasional overtime based on business needs**
  
  

Position Summary

The Security Concierge supports the operations at the Embraer’s Fort Lauderdale Campus at the Fort Lauderdale-Hollywood International Airport. The ability to respond to other Embraer properties in Fort Lauderdale and Davie is required. This position is responsible for safeguarding personnel, property, and information through comprehensive access control, surveillance management, and compliance with security protocols. Reporting to the Chief Security Officer (CSO), the Security Concierge will oversee daily security functions of the guard force and contribute to crisis management and at times training.

Further, this role has an important customer-facing responsibility to represent the brand during customer and guests’ interactions. This role is responsible for welcoming employees, customers, vendors and guests, mail sorting, badging of employees, access control to the area of responsibility and enforcing overall security requirements. This Employee is expected to be customer oriented, respectful, friendly, always on time, and very organized and will predominantly sit in a reception facing area when not engaged elsewhere.

JOB RESPONSIBLITIES

• Administrative Support: Prepare correspondence for management, manage incoming mail, and support departmental documentation and workflow needs.
• Data Management: Enter, retrieve, and maintain sensitive data in designated security databases, ensuring accuracy and compliance.
• Access Control & Surveillance: Oversee access control and CCTV systems, ensuring real-time monitoring, site security, and compliance with access protocols.
• Visitor Management System (VMS): Manage the VMS for on-site locations, including the screening and approval of flagged personnel. Manage visitor badging and provide Customers/Vendors/Guests with Badges.
• Non-U.S. Employee Visit Coordination: Collaborate with Legal and Mobility departments to facilitate non-U.S. employee visits, ensuring compliance with security requirements.
• Third Party Engagement: Study the Customer’s briefing material to be prepared for the next day’s activities; Greet Customers by name, direct them to the meeting room or to their focal point; Send emails to the guard gates with information on future guest arrival; Answer calls and determine the correct person/department to route them to; Support with hosting internal events as needed; Keep track of vendors and ensure their activity is not conflicting with Customers’ activities
• Airport Operations Area (AOA) Access (where applicable): Serve as an Authorized Signatory for AOA access, conducting routine audits and ensuring compliance with airport authority standards.
• Security Protocol Development: Prepare and distribute Standard Operating Procedures (SOPs) and Post Orders for contracted security staff to ensure consistent adherence to security policies.
• Operational Support: Assist in the oversight of contracted security personnel with daily operations, including entry control, employee updates, and maintenance of contact lists. Assist with security investigations as warranted.
• Emergency Services Assistance: Provide on-site support for Emergency Services during incidents.
• Crisis Management Support: Support the CSO with crisis preparation, response, and recovery activities, including logistical and operational tasks.
• Training: Conduct onboarding and access control training for personnel, ensuring consistent practices and compliance with corporate standards.
• Cost Management: Track and manage invoices associated with the security cost center, ensuring accurate financial reporting. SAP Focal point for purchasing of office supplies and payment of vendors.
• Professional personal presentation and personal hygiene are of extreme importance
• Other duties as assigned
  
  

Education

ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES

• High School Degree completed required
• Bachelor’s ideal or an associate degree in Security Management, Criminal Justice, or a related field preferred, or equivalent experience in security operations, law enforcement or military security
  
  

Experience

• Minimum of 3 years demonstrated experience as access control lead, receptionist, administrative assistant or a similar in-person customer facing role.
• Previous Law Enforcement, Military or Security work.
• Excellent oral and written communication skills.
• Strong knowledge Microsoft Office applications.
• Very strong computer skills and proficiency in security and surveillance software (e.g., CCTV systems, access control systems)
• International/Intercultural experience preferred
  
  

Knowledge, Skills & Abilities

• High attention to detail and the ability to prioritize multiple tasks effectively
• Observant and aware
• Self-started able to work with minimal supervision
• Able to multitask and reprioritize with strong problem-solving abilities and the capability to make sound decisions
• Excellent people skills; respectful, pleasant, emotionally intelligent
• Excellent personal presentation; would adhere to dress code
• Familiarity with security protocols, incident response, and crisis management. Knowledge of airport operations
• Ability to calmly work under pressure while maintaining professional demeanor
• Ability to be detail-oriented and resourceful in a customer focused environment
• Ability to anticipate Customers and guests’ needs
• Bilingual language skills preferred but not required
• CPR certification or willingness to obtain
  
  

Working Conditions / Environment / Special Requirements

• Ability to work in a safe professional manner adhering to all regulatory requirements including, OSHA, EPA, State and Federal regulations
• Employees will be subject to random drug and alcohol testing under FAA regulations
• Professional appearance and demeanor to support business needs
• Formal and Business Casual Attire required
• Availability for both traditional and non-traditional business hours
  
  

GENERAL COMMITMENT FOR ALL EMPLOYEES

• Commitment to company values and complies with department norms, policies, directives, and procedures
• Incorporates Lean and P3E processes and concepts into daily activities
• Strive for continuous improvement to processes and procedures
• Honor and protect confidential and proprietary documents and information
• Satisfies work schedule requirements
  
  

Embraer is an equal opportunity employer