What are the responsibilities and job description for the Technical Service Engineer position at Embrace Software Inc.?
Embrace Finance & Banking Group serves 1,100 institutions across North America including nearly 450 financial institutions comprising of 150 credit unions and 250 banks, spanning the Top 50 U.S. banks as well as community financial institutions that power regional growth.
CSPI is a pioneering SaaS company within the Embrace portfolio of companies. As a trusted partner to financial institutions for over 35 years, we have empowered community banks and credit unions with innovative solutions that drive operational excellence and enhance the customer experience. Our flagship product, Aurora Advantage, delivers a comprehensive suite of mission-critical solutions—including core banking, digital and mobile banking, lending, account opening, bill pay, and managed IT services.
We continue to grow rapidly and remain dedicated to helping financial institutions thrive in an increasingly digital world. We are seeking a Technical Service Engineer to join our team.Under minimal supervision, the Technical Service Engineer is responsible for the installation, maintenance, and troubleshooting of hardware and software systems including PCs, servers, switches, firewalls, Microsoft and other applications. This position requires strong problem-solving skills, attention to detail, excellent
communication, and the highest degree of confidentiality in handling customer data. Works independently and collaboratively within a team to ensure high levels of customer satisfaction and support CSPI's goals.
ESSENTIAL FUNCTIONS
- Troubleshoots technical issues, identifies root causes, tests, and implements solutions.
- Installs and maintains network security systems, including firewalls, Active Directory, file security, backups, disaster recovery, and data encryption.
- Evaluates and recommends hardware, peripheral devices, and software for customer environments.
- Performs and oversees software installations, configurations, and upgrades.
- Provides on-site and remote support to customers in a professional and courteous manner.
- Maintains accurate records and documentation of issues and resolutions in the company knowledgebase.
- Operates company vehicles for travel to customer sites; valid driver’s license required.
Requirements
KNOWLEDGE, SKILLS, AND ABILITIES
- Solid understanding of network communications including LAN, WAN, subnets, DNS, etc.
- Strong working knowledge of PC/server hardware and Microsoft operating systems.
- Familiarity with virtual systems such as VMware, Hyper-V, and Proxmox is a plus.
- Effective communication skills—written, verbal, and interpersonal—with both coworkers and customers.
- Ability to write clear and concise technical documentation.
- High level of integrity and confidentiality in handling sensitive customer information.
- Capable of working independently and as part of a team in a fast-paced environment.
MINIMUM QUALIFICATIONS
- Associate degree in Computer Information Technology, Computer Information Systems, or a related field.
- Minimum of four (4) years’ experience in a computer service or technical support role.
- Or an equivalent combination of education and experience approved by the President of CSPI.
WORKING CONDITIONS
- Typical office and customer site environments.
- Requires travel using company vehicles.
- May include after-hours or on-call support.
Benefits
- Competitive base salary.
- Comprehensive benefits package (medical, dental, 401(k), etc.).