Mental Health Billing Assistant

Job Overview

Embrace Connection Counseling is seeking a billing assistant to support the daily administrative and billing operations of the practice. This role is responsible for ensuring accurate insurance verification, timely claim submission, and effective communication with insurance companies and clients. We are seeking an individual who is reliable, detail-oriented, willing to learn and stay organized in a fast-paced environment.

Roles & Responsibilities:

Practice Operations

• Works with administrative staff to handle patient inquiries and answer questions from patients or insurance companies.
• Inform patients of medical billing procedures and policies.
• Safeguards patient privacy and confidentiality.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Collects and processes patient payments for co-pays, account balances, and uninsured visits.

Billing

• Conducts billing per the operations of the practice, encompassing medical coding, charge entry, claim submissions, payment posting, accounts receivable follow-up, and reimbursement management.
• Analyze billing and claims for accuracy and completeness; submit claims to proper insurance entities and follow up on any issues. Follow up on claims using various systems.
• Ensures the activities of the billing operations are conducted consistently with federal, state, and payer regulations, guidelines, and requirements.
• Analyzes trends impacting charges, coding, collection, and accounts receivable and takes action to inform practice leadership.
• Stays up to date with carrier rule changes and informs the billing team as appropriate. Understands and remains updated with current coding and billing regulations and compliance requirements.
• Maintains a working knowledge of all health information management issues, such as HIPAA and all health regulations.
• Maintains a library of information and tools related to documentation guidelines and coding.
• Performs other miscellaneous job-related duties as assigned.

General

• Protects the practice's value by keeping information confidential.
• Complies with federal, state, and local requirements by studying requirements, enforcing adherence to requirements; filling reports, advising leadership on needed actions.
• Contribute to team effort by accomplishing related results as needed.
• Manages patient records and information systems, guaranteeing records are stored properly.

Professional Growth

• Maintains professional knowledge by attending relevant trainings or courses.

We are a growing mental health practice looking for someone who is dependable, organized, and motivated to learn. This role supports both our clients and clinical team through accurate billing and efficient insurance processes. It requires comfort working with systems, attention to detail, and the ability to work with both people and data in a structured environment. Training will be provided to the right candidate, and we encourage you to apply if you are interested in building experience in behavioral health administration.