What are the responsibilities and job description for the Relationship Banker position at Embers Credit Union?
POSITION
Relationship Banker
As a Relationship Banker at Embers, you’ll become a trusted resource and go-to contact for members, supporting their financial needs. You’ll focus on building complete member relationships by opening new accounts, assisting members with lending and account solutions, and recommending relevant financial products. Whether in person, online, or over the phone, you’ll offer personalized guidance with warmth and professionalism, helping members achieve financial confidence and success.
RESPONSIBILITIES WE’LL TRUST YOU WITH:
Build and Deepen Member Relationships - Develop meaningful member relationships by understanding financial needs and recommending tailored products and services, including account openings, consumer loans, and everyday banking solutions.
Originate and Process Consumer Loans - Serve as a Consumer Loan Officer by interviewing members, evaluating creditworthiness, and processing, approving, and closing loans within policy guidelines.
Provide Professional Member Support - Assist members with account maintenance, issue resolution, problem-solving, and providing clear, solution-focused guidance across various channels.
Promote Embers Products and Services - Proactively cross-sell financial products and services to promote comprehensive financial well-being for members.
Maintain Operational Excellence - Accurately process transactions, perform account changes and file maintenance, and follow up on documentation for quality, compliance, and completeness.
Represent Embers in the Community - Engage in community initiatives and events to strengthen Embers’ visibility and commitment to serving local needs.
Ensure Compliance and Confidentiality - Uphold privacy standards and regulatory requirements while ensuring member data and account information is secure and protected.
Other Duties as Assigned - Support team and organizational goals with flexibility and initiative as needs arise.
THIS JOB MIGHT BE RIGHT FOR YOU IF:
- You enjoy helping people and creating strong, lasting connections.
- You’re a natural problem-solver who thrives on guiding others to financial solutions.
- You are comfortable recommending products and services that enhance members’ financial well-being.
- You work well both independently and as part of a team.
- You bring energy and positivity into each member interaction.
- You take pride in accuracy, organization, and following through.
SUCCESS LOOKS LIKE:
- Members feel supported, understood, and confident in their financial choices.
- Consumer loan applications are processed efficiently and accurately.
- Financial products are matched appropriately to member needs.
- Accurate documentation and account records support compliance and quality assurance.
- Embers’ reputation as a trusted financial partner continues to grow through your work.
AREAS OF KNOWLEDGE & EXPERTISE:
Education: High school diploma or equivalent.
Experience & Knowledge:
- One to three years of credit union or banking experience.
- Understanding of Embers’ membership and the financial products and services that support their needs.
Skills & Abilities:
- Strong interpersonal and consultative sales skills.
- Excellent communication and active listening abilities.
- Professionalism, demonstrating a professional appearance and attitude, setting an example for others.
- Excellent organizational skills and attention to detail.
- Proficiency in digital tools and platforms, including Microsoft Office Suite, Teams, email, and other relevant tools.
- Ability to follow procedures and provide thoughtful recommendations.
- Comfort working independently and willingness to support others as needed.
PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION:
Talking: Frequent communication required, especially where one must convey detailed or important instructions or ideas accurately, loudly, or quickly.
Average Hearing: Able to hear average or normal conversations and receive ordinary information.
Average Visual Abilities: Ordinary visual acuity necessary to prepare or inspect documents or products, or operate machinery.
Physical Strength: Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally.
INTENT AND FUNCTION OF JOB DESCRIPTIONS:
Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well-constructed job descriptions are an integral part of any effective compensation system.
All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodation will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.
Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.
Salary : $20