Family Experience Specialist

Summary:  The Family Experience Specialist will be the first person seen by staff, clients, and visitors as they enter our facility, so it is essential to create a welcoming first impression and a friendly, professional atmosphere. The individual in this position is primarily responsible for delivering excellent customer service to all members, guests, and program participants of EmBe.   

Schedule: Part Time/hourly

Essential Functions and Responsibilities:

• Ensure EmBe brand, mission, vision, and values are reflected in all interactions.
• Monitor and warmly greet all persons entering/leaving the building.
• Maintain exemplary family and visitor experiences.
• Answer and route incoming telephone calls in a friendly, professional manner.
• Coordinate information, communication, supplies, and administrative procedures for the EmBe front desk. 
• Assist with tracking of staff trainings.

• Handle daily cash receipt procedures, record keeping, childcare database maintenance, and general front-of-house communications.
• Receive, sort, and distribute daily mail/deliveries.
• Set up new employees and childcare parents in the childcare database.
• Set up parent and visitor tours for the Manager.
• Manage Outlook calendar for group spaces such as conference rooms and gym.
• Assist employees with projects such as copying, scanning, faxing, collating, and laminating.
• Prepare packets for new hires, family tour packets, and childcare room welcome packets, as needed.
• Create and maintain all front desk forms and supplies.
• Receive customer/client comments and direct them to the appropriate staff member.

• File paperwork in childcare files; follow up on missing documentation. Record time in/out sheets in the childcare database.
• Process enrollments as needed for childcare and school age care; keep immunization records up to date.
• Serve as a backup to childcare for ratio; assist with children occasionally.
• Keep front lobby organized and tidy. Route deliveries as necessary and keep area free of clutter that distracts from a positive first impression.

• Perform other duties and responsibilities as assigned.

 Qualifications:

• Unequivocally high customer service with an emphasis on hospitality.
• High school diploma or GED; bachelor’s degree preferred.
• Must have a willingness and desire to work with children and adults of all ages and backgrounds and have a commitment to the values of the EmBe mission statement. 
• Previous customer service experience preferred. Person must be assertive, friendly and demonstrate energetic personality.
• Model excellent oral and written communications, teamwork skills, and the EmBe mission through cross-departmental work.
• Professional attitude and appearance. Privacy and confidentiality are of utmost importance in dealing with all information incoming and outgoing.
• Ability to work proficiently with Microsoft Office including Microsoft Word, Excel, Access, and Outlook
• Ability to handle multiple projects simultaneously. Thorough follow through and proactive communication to key stakeholders.
• A background check is a condition of employment.