F&B/Banquet Supervisor - Embassy Suites

Overview

Embassy Suites is seeking an exceptional F&B Supervisor to join our team and play a vital role in shaping the success of the hotel.This role will supervise the Banquets and F&B Operations. Your efforts significantly influence the unique and distinctive experiences we seek to deliver to our guests and team members alike. We're looking for someone who wants to be a part of something bigger and shares our passion for creating unforgettable guest experiences, nurturing a vibrant company culture, and building strong connections with our communities.

Responsibilities

• Maintain a commitment to customer service and guest satisfaction.
• Ensure team member meet all established service standards.
• Assist the Banquet team in proper staffing and scheduling- managing levels to Banquet Event Orders (BEO)s.
• Communicate effectively with kitchen staff when food ordering expressing any special needs.
• Be familiar with all property amenities and other restaurant menus and hours of operation.
• Ensure food and beverage is served while maintaining a consistent presentation and proper temperature.
• Deliver food and beverage items to guests.
• Conduct inventory on a monthly basis. 
• Provide general hotel information for guests.
• Offer warm and sincere welcome/farewell for all guests.
• Maintains an up to date working knowledge of all resort amenities as well as any special events.
• Interact with hotel staff in a professional manner.
• Conduct pre-function meetings to ensure personal hygiene and apperance standards of staff are met. 
• Communicate with the meeting planner handling the function to ensure all needs have been met and to check for any last minute instructions or changes.
• Complete all daily administrative tasks.
• Select tables at random during the function to evaluate food & service. 
• Up sell other hotel services and amenities to guests.
• Communicate all pertinent information to the banquets team.
• Attend appropriate department meetings.
• Resolve guest issues promptly and with great care and effectiveness.
• Offers product knowledge of food and to guests.
• Maintain constant awareness of safety issues and report all safety incidents to on-duty supervisor.
• Follow BEOs with strong attention to detail.
• Ensure proper handling, cleaning and sanitation of equipment, china, glass and silver.
• Follow through on lost and found procedures.
• Implement the hotel’s safety and emergency policies and procedures (i.e. evacuation, first aid, etc.) to include removing all safety hazards, following company’s OSHA program, safe lifting techniques.
• Read, understand, and follow all policies, procedures, and practices as stated in the Associate Handbook. 
• Report any needed repairs immediately to management.

Qualifications

• Minimum 1-2 years Banquet, Food &Beverage, or Catering leadership experience required.
• At least six months food & beverage experience required.
• Experience at a comparable AAA Four Diamond/Four Star hotel and/or resort is highly desired.
• Must possess valid TABC certificate.
• Must possess valid Food Handler’s card.
• Must have excellent leadership skills and be a positive example for staff.
• Must be able to work in a fast-paced environment.
• Ability to work a flexible schedule that may include evenings, weekends, and holidays.
• Must be able to stand on feet and walk throughout the day.
• Must be able to frequently lift and carry up to 50 lbs.

We offer a comprehensive benefit package for full-time, regular team members that includes:

• Group medical, dental, vision, life, and disability benefits.
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement.
• An employee assistance program.
• Paid time off.
• Participation in a 401(k) plan with a company match.
• Complimentary room nights at CoralTree Hospitality managed properties.

Join us in creating unforgettable experiences for our guests, building vibrant communities, and shaping the future of travel and hospitality.

#EmbassySuitesWoodlands