What are the responsibilities and job description for the Banquet Captain position at Embassy Suites Portland Tigard?
InnVentures Overview
Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20 states for some of the Nation’s largest REIT’s and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history we have established proven methods of management, development, and revenue maximization resulting in a trusted acumen for operating major hotel brands.
Location
Embassy Suites Tigard, OR
Overview
Apply your passion for food and your attentive personality to create memorable guest experiences! As a Banquet Captain, your role is to ensure our guests enjoy a quality event experience that will leave a positive lasting impression. Your ability to deliver an extraordinary food experience combined with hospitable, attentive service is essential to building guest loyalty.
We offer eligible employees a number of benefits to enhance their health and well-being:
- Company-matched 401(k) plan
- Hotel discounts for you, your family & friends at Hilton brands worldwide, plus 5 free nights at InnVentures managed properties annually
- Life enrichment benefits including employee assistance program and Savings Marketplace through Working Advantage
- Group insurance, including medical, dental, vision and company-paid life insurance
- Voluntary benefits including
- Paid Sick Time and paid vacation upon 1st anniversary
- Employee meal provided
- Get access to your earnings on demand with DayForce Wallet
Responsibilities
- Assist with training, coaching, mentoring and scheduling.
- Support employees in the restaurant and room service to ensure guests are receiving attentive and efficient service.
- Proactively engage in conversation with guests, seeking feedback about their stay and their dining experience.
- Apply problem solving skills to resolve guest issues or complaints to their satisfaction.
- Monitor all food and beverage deliveries for portion control, quality and presentation.
- Ensure that food handling and safety guidelines are followed, including kitchen logs.
- Monitor key control and cash control procedures to ensure standards of operating are met.
- Oversee inventory, ordering and receiving of all food and beverage items.
- Support the goals of the hotel through teamwork and collaboration with all departments.
Qualifications
Previous food handling, server or lead server experience is required. You must be able to obtain a Food Handler’s Permit and Alcohol Server’s Permit. To be successful in this role, you need strong verbal and written communication skills. You must be able to read, write, type and use basic technology. This job requires you to stand and move around for an entire shift and you also must be able to lift at least 25 pounds. Applicants must be available to work evenings, weekends and holidays.