Front Desk Agent

Pay Range: $21.00 - $22.00 per hour (Non-exempt)
Job Type: Full-Time

Location: Embassy Suites La Jolla, San Diego

We’re looking for a warm, energetic, and service-minded Front Desk Agent to welcome guests and set the tone for an exceptional stay. If you enjoy connecting with people, thrive in a dynamic environment, and take pride in creating memorable guest experiences, we’d love to meet you.

• Welcome guests with a friendly, professional, and genuine demeanor.

• Check guests in and out efficiently while ensuring accuracy in billing and payment processing.

• Answer calls, respond to guest inquiries, and manage reservations.

• Assist guests with requests, questions, and concerns—delivering timely solutions and elevating the guest experience.

• Maintain a clean, organized, and inviting front desk and lobby area.

• Communicate room availability, assignments, and guest preferences with the operations team.

• Uphold hotel safety, security, and service standards at all times.

• High school diploma or equivalent.

• Previous customer service or hospitality experience preferred.

• Excellent communication skills—both verbal and written.

• Ability to multitask and stay organized in a fast-paced environment.

• Strong problem-solving skills and the confidence to handle guest concerns professionally.

• Comfortable using Microsoft Office and basic computer systems.

• A collaborative spirit and the ability to work independently when needed.

• Availability to work a flexible schedule, including weekends and holidays, as required in hospitality.

We value our team and offer benefits designed to support your well-being and growth:

• Competitive base salary within the posted range.

• Medical, dental, and vision insurance.

• Vacation time off, paid sick leave, and company-observed holidays.

• 401(k) plan with employer match.

• Hotel discounts.

• Employee Assistance Program (EAP).

• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)

• Short-term and long-term disability insurance.

• Pet wellness benefits.

• Professional development and training opportunities within the hospitality industry.

You’ll join a supportive team passionate about hospitality, teamwork, and creating a welcoming environment for guests and associates alike. We celebrate initiative, encourage learning, and value every team member’s contributions.

We are proud to be an Equal Employment Opportunity Employer. We are committed to fostering an inclusive, respectful workplace where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex (including pregnancy), national origin, age, disability (physical or mental), marital status, sexual orientation, gender identity or expression, genetic information, military or veteran status, or any other status protected by applicable federal, state, or local law.