What are the responsibilities and job description for the Bellman position at Embassy Suites Cincinnati Rivercenter?
Job Summary
We are seeking a dedicated and personable Bell Attendant to join our hospitality team. The ideal candidate will be responsible for providing exceptional guest services, ensuring a warm and welcoming environment for all guests. As a Bell Attendant, you will play a vital role in enhancing the overall guest experience by assisting with luggage, providing information about the hotel and surrounding areas, and facilitating smooth check-ins and check-outs.
Duties
- Greet guests upon arrival with a friendly demeanor and assist with luggage handling.
- Provide information about hotel amenities, services, and local attractions to enhance guest experience.
- Assist guests with check-in and check-out processes at the front desk when necessary.
- Maintain cleanliness and organization of the lobby area and bell stand.
- Handle guest inquiries and requests promptly, ensuring high levels of customer satisfaction.
- Collaborate with other departments to ensure seamless guest services.
- Operate multi-line phone systems to manage incoming calls efficiently.
- Support night audit processes as required, ensuring accurate reporting of daily activities.
Experience
- Previous experience in hospitality management or hotel management is preferred.
- Strong customer service skills with a focus on guest relations.
- Bilingual or multilingual abilities are highly desirable to accommodate diverse guests.
- Familiarity with front desk operations and night audit procedures is a plus.
- Experience in resort settings is beneficial but not mandatory.
- Excellent phone etiquette and ability to handle multi-line phone systems effectively.
- A background in guest services or hospitality roles will be advantageous. Join our team as a Bell Attendant where your skills in hospitality will shine, contributing to an exceptional experience for our guests!
Job Type: Part-time
Pay: $15.00 per hour
Expected hours: 16 – 24 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Work Location: In person
Salary : $15