Embassy Suites Front Desk Associate

Job Summary

Join our dynamic hospitality team as a Front Desk Associate at our upscale hotel, where your enthusiasm and dedication will create memorable guest experiences from the moment they arrive. In this vital role, you will serve as the welcoming face of the property, ensuring smooth check-in and check-out processes, addressing guest inquiries, and providing exceptional customer service. Your energy and professionalism will help foster a warm, inviting atmosphere that keeps guests coming back. This paid position offers an exciting opportunity to develop your hospitality management skills while working in a vibrant, guest-focused environment.

Responsibilities

• Greet guests warmly upon arrival and handle all check-in and check-out procedures efficiently using property management systems (PMS) such as OPERA or similar platforms
• Must be able to work, days, evenings, weekends and holidays as needed.
• Provide accurate information about hotel amenities, local attractions, and services to enhance guest satisfaction
• Manage reservations through hospitality reservation systems, ensuring accuracy and availability updates
• Address guest requests and concerns promptly, utilizing excellent customer service problem-solving skills to resolve issues effectively
• Maintain clear communication via phone and in-person, demonstrating professional phone etiquette and client communication skills
• Assist with night audit procedures to ensure financial accuracy and reporting at the end of each shift
• Follow hotel emergency procedures diligently to ensure guest safety and security at all times

Qualifications

• Previous experience in hospitality management or front desk operations preferred; hotel experience is highly valued
• Must be able to work, days, evenings, weekends and holidays as needed.
• Familiarity with property management systems (PMS), especially Pep or similar platforms
• Multilingual or bilingual abilities are a strong plus, enabling effective communication with diverse guests
• Strong customer service skills with a passion for creating positive guest relations
• Knowledge of hotel emergency procedures and safety protocols
• Excellent phone communication skills with professional phone etiquette
• Ability to handle multiple tasks efficiently in a fast-paced environment while maintaining attention to detail
• Resort or hotel experience is advantageous but not required; a genuine enthusiasm for hospitality is essential

Join us to be part of a team dedicated to delivering outstanding guest experiences through energetic service and professional excellence. We value your contributions and are committed to supporting your growth within the hospitality industry!

Pay: From $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Vision insurance

Work Location: In person

Salary : $17