Hotel Operations Manager

Position Title: Hotel Operations Manager/Assistant General Manager
Department: Operations
Reports To: General Manager
Location: Embassy Suites by Hilton Tulsa I-44, 3332 S 79th E Ave, Tulsa, OK (USA)
Position Type: Full-Time, Exempt

Overview
Embassy Suites by Hilton Tulsa I-44 is actively seeking a dynamic and experienced Operations Manager/Assistant General Manager (OM) to shape and optimize our operational landscape. Grounded in radical honesty and transparency principles, our company culture encourages the open sharing of information, fostering an environment where every stakeholder's input is valued.

Position Overview
The Operations Manager will be responsible for overseeing and managing the day-to-day operations of the hotel in accordance with the standards set by the General Manager. The OM will work closely with department heads to ensure a seamless and exceptional guest experience while achieving financial and operational goals. The OM will also play a key role in staff management, guest relations, and maintaining high service standards across all departments.

Key Responsibilities
Operational Management:

• Oversee all hotel departments, including front office, housekeeping, food & beverage, maintenance, and sales.
• Ensure efficient and effective operations to meet quality, service, and financial goals.
• Assist the General Manager in developing and implementing strategies to increase hotel revenue, reduce costs, and improve operational efficiency.

Staff Management:

• Supervise and train department heads and hotel staff, ensuring consistent performance and adherence to brand standards.
• Assist with recruitment, onboarding, and performance evaluations of hotel employees.
• Motivate and lead the team to achieve high levels of guest satisfaction, productivity, and morale.
• Resolve any employee conflicts or issues and provide support for staff development.

Guest Services & Relations:

• Ensure a superior guest experience by maintaining high standards of service quality.
• Address guest complaints and concerns in a professional and timely manner.
• Monitor guest feedback, both online and in-person, to identify areas for improvement and implement corrective actions.

Financial & Budget Management:

• Assist in the development and execution of the hotel’s annual budget.
• Monitor and control expenses, ensuring adherence to budget guidelines.
• Analyze financial reports to identify areas of opportunity and cost-saving measures.
• Ensure the hotel meets or exceeds profitability targets and revenue goals.

Compliance & Safety:

• Ensure compliance with local, state, and federal regulations, including health and safety codes, labor laws, and hotel policies.
• Maintain a safe and secure environment for guests and employees.
• Conduct regular inspections of the hotel to ensure cleanliness, safety, and maintenance standards are met.

Marketing & Sales Support:

• Support the sales team in driving business growth and maximizing occupancy rates.
• Assist in implementing promotional campaigns, packages, and events to attract guests and generate revenue.
• Stay current on industry trends, competitor performance, and guest preferences to help inform marketing and sales strategies.

Emergency Management:

• Be prepared to step in and manage emergency situations, including fire drills, guest safety issues, or crisis management.

Leadership & Collaboration:

• Work closely with the General Manager, department heads, and other staff to ensure a cohesive and collaborative work environment.
• Assist in the development of long-term strategies for the hotel’s growth, service improvements, and guest satisfaction.

Qualifications:

• Bachelor’s degree in hospitality management, business administration, or a related field (preferred).
• 3-5 years of experience in hotel management, with at least 2 years in a supervisory or leadership role.
• Strong understanding of hotel operations, budgeting, revenue management, and guest service standards.
• Excellent communication, interpersonal, and leadership skills.
• Ability to work under pressure and manage multiple priorities in a fast-paced environment.
• Proficiency in hotel management software and Microsoft Office Suite.
• Ability to work flexible hours, including evenings, weekends, and holidays as needed.

Embassy Suites by Hilton Tulsa I-44 is an Equal Opportunity Employer.

Job Type: Full-time

Benefits:

• Employee discount
• Paid time off

Work Location: In person