Front Office Manager

Company Description Embassy Suites by Hilton Scottsdale Resort is a fully renovated, all-suite property in the heart of Old Town Scottsdale. The resort features two outdoor pools, a modern conference center, and an on-site restaurant, offering both leisure and business guests a full-service experience. As part of the Hilton portfolio, the property emphasizes high service standards, guest satisfaction, and a welcoming environment. Team members work in a vibrant, hospitality-focused setting with opportunities to support events, meetings, and resort activities.

Role Description The Front Office Manager is a full-time, on-site position located at Embassy Suites by Hilton Scottsdale Resort in Scottsdale, AZ. This role oversees daily front office operations, including managing front desk staff, coordinating guest check-in and check-out, and ensuring a smooth arrival and departure experience. The Front Office Manager monitors guest satisfaction, addresses escalated concerns, and maintains high service standards in alignment with brand expectations. Responsibilities include scheduling and training front office team members, supervising cash handling and billing procedures, and collaborating with housekeeping, maintenance, and sales teams to support overall hotel operations. The role also involves maintaining front office systems, reviewing reports, implementing process improvements, and supporting a positive, inclusive work environment.

Qualifications

• Candidates should possess strong Front Office and Customer Service skills, with a focus on delivering high-quality guest interactions and experiences.
• Candidates should possess Office Administration and Customer Satisfaction skills to manage daily operations efficiently and ensure guest needs are met.
• Candidates should possess excellent Communication skills, including clear verbal and written communication and the ability to coordinate with multiple departments.
• Previous experience in hotel front office or hospitality management, preferably in a resort or full-service hotel environment.
• Proven leadership abilities, including team supervision, performance coaching, and conflict resolution.
• Strong organizational and time-management skills, with attention to detail and accuracy in reporting and billing.
• Proficiency with hotel property management systems and standard office software; willingness to learn new systems as needed.
• Ability to work flexible hours, including evenings, weekends, and holidays, based on operational needs.
• High school diploma or equivalent required; further education in hospitality, business, or related fields is beneficial.