Front Desk Agent

Job Overview
We are seeking a dedicated and personable Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring exceptional guest experiences. The ideal candidate will possess strong customer service skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment.

Responsibilities

• Greet guests upon arrival with a warm and friendly demeanor.
• Manage check-in and check-out processes efficiently and accurately.
• Handle reservations, cancellations, and modifications with attention to detail.
• Provide information about hotel amenities, services, and local attractions to enhance guest experience.
• Address guest inquiries and resolve issues promptly to ensure satisfaction.
• Maintain accurate records of guest information and transactions.
• Perform night audit duties as required, ensuring all financial transactions are balanced.
• Exhibit excellent phone etiquette when answering calls and responding to inquiries.
• Collaborate with other hotel departments to ensure seamless guest services.

Experience

• Previous experience in a front desk or guest services role is preferred.
• Familiarity with hospitality management principles is a plus.
• Strong customer service skills with the ability to build rapport with guests.
• Multilingual abilities are highly desirable for effective communication with diverse clientele.
• Knowledge of hotel operations and guest relations best practices is beneficial.
• Hilton Expirence is plus-PEP

Join us in providing outstanding hospitality experiences that leave lasting impressions on our guests!

Job Type: Full-time

Pay: $18.00 - $19.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Free parking
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $18 - $19