Public Area Lobby Attendant

JOB DESCRIPTION/FUNCTIONS

LOBBY ATTENDANT/PUBLIC AREA CLEANER/HOUSEMAN

REPORTS TO: Executive Housekeeper, AGM/GM

BASIC PURPOSE: Cleaning of all public spaces within the hotel, both inside and out, as well as performing housekeeping-related tasks to assist in that department, all while promoting a safe working environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses.

FUNCTIONS/RESPONSIBILITIES:

• Clean public areas and back of the house areas as required/requested. This will include, but is not limited to, vacuuming, dusting, and overall cleaning of the following areas :
• Fitness Center
• Pool deck & enclosure
• All public restrooms
• Lobby and all surrounding areas
• Back offices, meeting rooms and storage areas
• Outside of hotel, including entrance ways, sidewalks, trash areas and parking areas
• Empty trash in all public and back of the house areas as needed
• Assist the housekeeping department when needed, performing tasks such as stripping rooms, refilling housekeeping carts, removing room service and trash items from rooms, and assist with room cleaning when and if needed.
• Ensure compliance with accident/loss prevention programs and adhere to all safety procedures
• Adhere to LSOPs and SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
• Report any maintenance issues which are encountered, and work closely with the engineering staff to ensure completion
• Assist with general maintenance needs as requested. This may include, but is not limited to carpet cleaning, minor painting and touch-up, changing of light bulbs, etc.
• Organize supplies/goods/carts at beginning of shift in order to control inventory and ensure proper supplies are available during your shift.
• Respond to guest requests, concerns and problems to ensure guest satisfaction.
• Participate in and adhere to emergency training and procedures to ensure appropriate protection of the hotel, guests, staff and company assets.
• Provide support and assistance in other departments, and any other task or special project requested of a supervisor.
• When needed, assist other departments and employees with any tasks requested by a supervisor or manager

KNOWLEDGE AND SKILLS

Education: High school education or equivalent experience

Experience: Experience in the hospitality housekeeping and/or maintenance field preferred by not necessarily required.

Skills and Abilities

• Ability to physically perform the tasks required of this position (listed above)
• Ability to communicate with supervisors, coworkers and guests
• Ability to follow direction and work independently

Hours Required

• Scheduled days and times may vary based on need and/or direction of supervisor
• Flexibility in scheduling required, including weekends, night and holidays when needed
• Must adhere to the time and attendance policies set forth by the company

ENVIRONMENT

Physical Job Requirements

Lifting/Pushing/Pulling/Carrying

Position requires daily and frequent lifting/pushing/pulling & carrying of various items. This includes, but is not limited:

• Lifting and carrying of linen and basic housekeeping supplies
• Moving of furniture (assistance can be provided for large and heavy items)
• Pushing of carpet cleaning machinery, housekeeping cart and vacuum cleaners

Bending/Kneeling

Position requires daily and frequent bending and kneeling throughout the course of a full shift. This includes, but is not limited to:

• Picking up basic housekeeping supplies
• Cleaning of guest rooms and public areas, including restrooms
• Providing turndown service, and trash removal

Mobility

Continuous movement throughout hotel for entire shift

Continuous Standing/Walking

Continuous standing and walking can be expected throughout shift

Climbing Stairs

Position may necessitate that employee climb stairs

Hearing/Vision/Speech:

• One-on-one communication with guests, supervisors and coworkers critical
• Must be able to receive and clearly understand the standards and expectations of housekeeping duties
• Must be able to visually identify areas needing attention and inspect those areas upon completion of task
• Must be polite and hospitable in all interactions with guests, supervisor and coworkers

Chemicals/Agents:

Use of Cleaning chemicals, aerosol sprays and other chemicals used to perform function

Protective Clothing Type:

• Non-slip shoes are required
• Job may require back brace, gloves and other protective equipment

Equipment Operation:

• Vacuums and other housekeeping equipment
• Radios and other communication devices

Pay: From $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Benefits:

Salary : $15