What are the responsibilities and job description for the Hotel Front Desk Night Auditor position at Embassy Suites by Hilton Newark Wilmington South?
Our property is growing rapidly, and we are looking for a night auditor who loves working with people, possesses a strong commitment to customer satisfaction, and has bookkeeping experience! We provide the tools and training to bolster your hospitality career goals. If you are seeking an overnight position with a team of true professionals, apply today!
Responsibilities:
- Delegate housekeeping, security, and service requests, respond to guest inquiries and resolve guest complaints, process reservations and check-ins, and other front desk agent duties as required
- Make sure every hotel guest has a pleasant stay
- Process additional administrative, bookkeeping. and accounting procedures as required
- Produce and distribute daily weekly, and monthly reports to hotel management, department heads, and general manager
- Audit and reconcile all financial records such as cash drawer activity, credit card transactions, room charges, final bill preparation, and occupancy percentages
Qualifications:
- Proficiency with computers is required; experience with reservation and accounting software is desired
- High school diploma or equivalent required; some college preferred
- Flexible overnight hours are required
- Excellent customer service and communication skills are required
- Front desk clerk duties, guest services, night auditor or previous hospitality experience is preferred but not required
About Company
Across from the University of Delaware, this all-suite hotel offers spacious 2-room suites, along with many free and modern amenities, including free WIFI, evening reception, and free parking.
The Embassy Suites Newark-Wilmington/South is conveniently located near the I-95 motorway, which provides easy access to popular area sites such as Delaware Park Racetrack and Casino. The Wilmington Riverfront area, along with the Delaware Art Museum and a number of corporate offices, is also nearby.