What are the responsibilities and job description for the Sales and Catering Coordinator position at Embassy Suites by Hilton Knoxville Downtown?
Kana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests.
From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company. As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company’s services. In return you will be given opportunities to grow and advance in your career.
Primary Responsibilities
- Telephone contact with guests and clients who are planning meetings, events, groups with the sales department
- Process all incoming business leads as directed by supervisor
- Servicing of in-house groups and meetings from the sales office
- Ensure all billing from groups and events are completed and sent out
- Detailing assigned meetings and events in BEOs and Group Resumes
- Act as a liaison between hotel sales office and client when needed
- Execute assigned sales reporting and ensure all deadlines are met
- Create and maintain the organization of the sales files
- Assists in the preparation of the weekly packet which includes the schedule of events and sales resumes
- Assistance with the inputting of special events, citywide conventions
- Input group blocks, rooming list, and reservations into hotel systems
- Other duties as requested or assigned
Education/Experience
- High school diploma/GED required
- Minimum of 1-3 years Administrative experience required
- Attention to detail and organized
- Hotel and Sales experience preferred
- Proficient verbal and written communication skills
- Working knowledge of various computer programs such as Microsoft Word, Excel, Outlook, PowerPoint, and POS systems
- Ability and flexibility to work various shifts including nights, weekends, and holidays
Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.