What are the responsibilities and job description for the Assistant General Manager - Hotel position at Embassy Suites by Hilton Jonesboro Red Wolf...?
Assistant General Manager – Hotel
Reports To: General Manager
Purpose for the Position:
To assist the General Manager in all aspects of daily operations of the hotel, accounts receivables, billing, and training.
Essential Responsibilities:
- Responds to all hotel issues and problems to make sure the hotel runs smoothly each day.
- Leads, trains & mentors staff including hiring, coaching development, performing evaluations, disciplinary actions
and terminations as per General Manager.
- Ensures the quarterly and annual revenue goals are achieved for the hotel.
- Partnering with senior leadership at the properties under your oversight, and holding them accountable to ensure
that the operation is Creating Exceptional Guest Experiences & Achieving Profitability
- Assumes responsibility and is acting manager of hotel when General Manger is in a meeting with clients or the CEO
of company.
- Responds professionally and helpfully to all team members and guest issues
- Assists at Front Desk when they become exceedingly busy and/or understaffed for the day.
- Ensures that all hotel standards and guidelines are being followed.
- Checks in on all departments and reports to the General Manager of any concerns or issues.
- Answers phone calls and solves the guest’s requests or complaints when needed.
- Ensures that hotel credit procedures and audit guidelines are followed.
- Attends and participates in property revenue meetings ensuring revenue maximization and profit in all areas.
- Maintains good rapport with local civic groups and companies
- Timely submission of required reports to General Manager and Owner.
- Ensures staff is properly trained according to OHM and brand standards to provide world-class guest service.
- Supports team member recognition and engagement programs.
- Manages in compliance with local, state and federal laws and regulations.
- Reports to work for scheduled shifts, on time and in uniform in accordance with company policy.
- Knows and complies with all company policies and procedures pertaining to this position and its duties.
- Takes the initiative to greet guests in a friendly and warm manner.
- Embrace O’Reach, OHX Experience, Green Team, Guest Service, Team Member Satisfaction, Health & Wellness, and Safety culture.
- Performs other duties and responsibilities as required or requested.
- Skills & Abilities:
- Exercise excellent communication, presentation, organization, time management and listening skills.
- Have computer skills including Microsoft Word, Microsoft Excel, etc.
- Presenting professionally and persuasively to individuals and team members.
- Demonstrating sound knowledge of all aspects of the hotel and services offered.
- Teaching, mentoring and training new team members
- Demonstrating self-confidence, energy and enthusiasm always.
- Use analytical skills for measuring business potential and value to the hotel.
- Interact with all levels of customers and hotel management.
- Being comfortable with the high level of visibility and the leadership role within the hotel and community.
- Education:
- Comprehensive firsthand Hospitality experience
- _ Minimum 3 years Hotel Experience in Operations _
- Hospitality Degree
Language Development:
Reading: Read, understand and instruct.
Writing: Write reports with proper format, punctuation, spelling and grammar, using all parts of speech.
Speaking: Speak with poise, voice control and confidence, using correct English and well-modulated voice.
Working Conditions:
General interior office environment.
Minimum distraction primarily from phones and brief interruptions.
Protection from weather conditions but not necessarily from temperature changes.
Job Type: Full-time
Pay: $40,000.00 - $52,721.00 per year
Benefits:
- 401(k) matching
- Employee assistance program
- Health savings account
- Life insurance
- Parental leave
- Referral program
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Nights as needed
- Night shift
- Rotating weekends
- Weekends as needed
Work Location: In person
Salary : $40,000 - $52,721