Receptionist

Job Summary:

The Embark Care Receptionist acts as the principal agent in assisting management with the facilitation of tasks to complete day-to-day operations. This role is often the first point of contact for clients, caregivers, and visitors — making professionalism and excellent communication skills essential. The purpose of this position is to enhance the quality of service provided, maximize satisfaction, and promote cost effectiveness.

Qualifications: Graduate of accredited High School or equivalent. Preferred two (2) years’ experience in health or home care related positions. Must have the ability to work with and motivate people, possess effective communications skills, must have a flexible schedule and be emotionally stable. Ability to handle client and employee confidential information with discretion. The ideal candidate will be detail-oriented, able to multitask in a fast-paced environment, and provide exceptional customer service to everyone who walks through our doors or calls our office.

Transportation: Reliable transportation with proof of current auto liability insurance.

Criminal History: Must agree to and pass a criminal history check and Employee Misconduct Registry check.

Environmental and Working Conditions:

Perform duties in an office and public environment during agency operating hours. Must always be well groomed and dressed in appropriate attire. Ability to work flexible schedule.

Physical and Mental Effort:

Prolonged sitting required with ability to operate office equipment which may include heavy lifting, bending and standing. Ability to travel for client assessments/visits and hire packs. Requires ability to cope and work under stressful situations in a calm and courteous manner at all times. Requires working under some stressful conditions to meet deadlines and to make quick decisions and resource acquisition; meet client/family individualized needs.

Reports to: Administration

General Duties and Responsibilities:

• 
  Serves as a liaison among the professional personnel, field staff, and clients.

• Manage all client and employee Birthday/Anniversary/Donations

• Scheduling of compliance related home visits to clients to ensure the quality of our services and caregivers are performing as anticipated.

• Completed paperwork scanned to appropriate personnel and mailed out to clients with completed compliance notes/notification.

• Must be available to work shift work cases as needed.

• Assist with recruiting tasks such as job postings and interview scheduling

• Support payroll and benefits administration as needed

• Assist in audits and reporting for HR and compliance matters

• Answer and direct incoming phone calls promptly and accurately.

• Manage front desk operations, including incoming mail, deliveries, and office supplies.

• Maintain a clean, welcoming, and organized reception area.

• Schedule and confirm appointments as needed.

• Support administrative staff with data entry, filing, and documentation.

• Communicate effectively with internal team members to ensure smooth office operations.

• Maintain confidentiality and handle sensitive information appropriately.

• Assist with onboarding new employees or caregivers by providing paperwork and guidance when requested.

• Any other tasks deemed necessary by management to facilitate daily operations.