What are the responsibilities and job description for the Patient Financial Services Specialist position at Embark Behavioral Health?
Hourly Pay Rate: $20.00 - $22.00
The Patient Financial Services Rep is responsible the process of collecting payments and managing A/R.
The main responsibilities for this role includes issuing invoices, A/R management of accounts, and customer service. This individual will ensure timely and accurate invoicing and collections occur. To ensure timely collections, this individual will work to collect a form of automated payment on file and store in the delegated portal.
Responsibilities
The Patient Financial Services Rep is responsible the process of collecting payments and managing A/R.
The main responsibilities for this role includes issuing invoices, A/R management of accounts, and customer service. This individual will ensure timely and accurate invoicing and collections occur. To ensure timely collections, this individual will work to collect a form of automated payment on file and store in the delegated portal.
Responsibilities
- Conduct Patient Financial Responsibility calls to familiarize families with the invoicing process.
- Obtain a credit card or ACH on file for tuition invoices and copay/deductibles.
- Obtain a credit card on file for incidental charges.
- Ensure timely and accurate processing of invoices.
- Ensure timely collection of payments and keeping accurate records and reporting on collection activities.
- Email and correspond with customers via phone to follow-up on payments.
- Negotiate with clients in non-payment cases to resolve billing and customer credit issues.
- Ensure use of the collection policy while working to collect payments in a timely manner.
- Make recommendations on adjustments, refunds, and outside collection activity in alignment with company policy and procedures.
- Monitor assigned accounts to identify overdue payments; issue refunds on overpayments, process and review adjustments, and reduce delinquency.
- Maintain account status records and collection efforts in centralized note system.
- Partner will the billing team to ensure timely billing to third party payors.
- Engage in cash application process, making sure all cash receipts are applied accurately and timely.
- Prior work experience in Accounts Receivable, preferable in a medical or behavioral-healthcare environment.
- Medical billing background a plus.
- Working knowledge of Windows-based applications, including Outlook, Word and Excel.
- Hands-on experience with accounting software and familiarity with MS Excel to include strong analytical skills.
- Strong and professional communication skills.
- Skilled in negotiation and problem-solving aptitude.
- Patience and ability to manage stress and maintain confidentiality.
- Excellent written and verbal communication skills.
- High School/GED required, Associate degree preferred.
- Access to professional growth using our cutting-edge strategies and trainings with our exceptional leaders.
- Medical, Dental & Vision Insurance – Multiple plan options including PPO and HDHPs with HSA eligibility and company contributions.
- Paid Parental Leave – Up to 6 weeks fully paid for exempt employees and 4 weeks for non-exempt.
- Life & Disability Coverage – Company-paid life, AD&D, and long-term disability; voluntary life and optional short-term disability available.
- 401(k) with Company Match – Retirement savings with matching contributions after eligibility period.
- PTO & Holidays – Competitive PTO accrual plans and paid holidays throughout the year.
- Employee Assistance Program (EAP) – Free, confidential support for life’s challenges.
Salary : $20 - $22