Medical Office Check In Receptionist

Summary

In the role of Medical Office Check In, you will be the pleasant personality and first point of contact who is essential in providing outstanding patient service and ensuring smooth administrative operations at the front desk.

Reporting to the Office Manager, you will utilize your core skills in medical administrative support and clerical experience to manage patient records and appointments efficiently. Your premium skills in EMR systems and HIPAA compliance will be vital in maintaining confidentiality and accuracy. With relevant expertise in Microsoft Office and customer service, you will contribute significantly to creating a welcoming environment for patients and supporting the overall functionality of the medical office.

Qualifications

• A pleasing and pleasant personality
• Proven experience in medical office administration and front desk operations
• Strong computer skills, including proficiency in EMR systems such as Epic, Meditech, and/or eClinicalWorks
• Knowledge of medical terminology, CPT coding, and HIPAA regulations
• Excellent patient service and communication skills
• Ability to manage medical records and perform clerical tasks efficiently
• Familiarity with Microsoft Office and multi-line phone systems

Check In/Front Desk Duties

• Greet patients
• Check patients in within EHR Software Compulink

Verify Info Changes

• Phone Number
• Address
• Insurance

Collect:

• Copay/Coinsurance
• Deductibles

Process New Patients

• Give them “New Patient Info Sheet” to fill out
• Verify all Insurance 1 day in advance

• Answer Phones
• Make appointments
• Cancel, reschedule, etc.
• Take Messages
• Mail out claims
• Type Letters for patients
• Enter data for consults (patient’s seen at the hospital)
• Post Payments
• Send “No Show” notices/ enter No Show charge in computer
• Dilate Patients
• Call in Prescriptions
• If Ok’d by Dr Wilkes
• Compile Information Packets
• Organize referrals sent form Doctor’s Offices, VA, Tricare, etc.
• Copy Charts/Medical Records
• Conduct yourself in accordance with Emanuel Wilkes MD PC’s employee manual.
• Maintain strictest confidentiality and adhere to all HIPAA guidelines/regulations.
• ***You will be Cross-Trained to know the basic Functions of

Check-In and Check-Out in addition your duties***

Such as:

• Creating/Canceling/Rescheduling Appointments
• Checking In/Out Patients
• Answering Phones and Taking Messages
• Calling In/Electronically Prescribing Prescriptions
• Posting Payments
• Verifying Insurance
• Scheduling Surgeries
• Dilating Patients (occasionally)
• Compiling Pre-Operative Booklets
• Check-Out Duties
• Collect Patient Payments
• Maintain a balanced drawer and hand-written receipts and account for all payments collected within Practice Management Software
• Checkout Patients
• Enter Procedures and Diagnoses upon Checkout
• Schedule Follow Up Appointments
• Schedule Surgery
• Schedule Tests
• Upload call list to give Reminder Calls to Patients
• Scan documents into patient’s charts
• Fax documents to other Dr’s offices
• Call in Prescriptions/Electronically Prescribe
• Answer Phones
• Take messages
• Schedule/Reschedule/Cancel Appointments
• Posting payments
• Verifying insurance
• Compiling pre-operative booklets
• Organize confirmed scheduled surgeries
• Conduct self in accordance with Emanuel Wilkes MD PC’s employee manual.
• Maintain strictest confidentiality; adheres to all HIPAA guidelines/regulations.

Job Type: Full-time

Pay: $15.00 - $19.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Education:

• High school or equivalent (Preferred)

Work Location: In person

Salary : $15 - $19