Client Support Specialist

About Us We are a leading supply chain integrator, helping clients from multiple industries with their indirect supply needs and supply chain optimization. By combining deep industry expertise with innovative solutions, we deliver cost savings, operational efficiency, and trusted support to our clients.

Position Summary:

The Client Support Specialist is responsible for supporting day-to-day client service needs while ensuring efficient handling of returns, warranties, and repair programs. This role is highly client-facing, requiring strong communication and organizational skills to manage both proactive support (order updates, reporting, issue resolution) and reverse logistics activities (return authorizations, tracking, and disposition). The position serves as a key link between clients, vendors, and internal operations, ensuring smooth supply chain performance and positive customer experience.

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Key Responsibilities:

· Act as a primary point of contact for client inquiries related to orders, quotes, shipments, and return status.

· Provide timely updates and proactive communication on order status, delays, and resolutions.

· Coordinate with suppliers and internal teams to resolve client issues quickly and effectively, including invoice discrepancies.

· Support account managers in maintaining high levels of client satisfaction through responsiveness and accuracy.

· Process and monitor client returns, warranty claims, and repairs.

· Track reverse shipments to ensure timely processing and confirm product disposition (restock, refurbish, recycle, or disposal).

· Maintain detailed documentation of all return activities for audit and client reporting.

· Identify and escalate recurring return issues to internal teams to support continuous improvement.

· Prepare and share regular return-related performance metrics with clients and stakeholders.

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Qualifications:

· Associate’s degree or certification in Supply Chain, Logistics, Business, or related field

· 2 years of experience in customer service, reverse logistics, or supply chain operations.

· Strong written and verbal communication skills with a customer-first mindset.

· Experience with Microsoft Office Suite, Power BI a plus

· Highly organized, detail-oriented, and able to manage multiple client requests simultaneously.

· Team-oriented with a problem-solving mindset and eagerness to learn.

· Meets or exceeds individual productivity and departmental service level KPIs and metrics

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Core Competencies:

· Excellent client relationship management skills.

· Analytical thinking to support reporting and root cause identification.

· Adaptability in a fast-paced, multi-client environment.

· Professional and proactive communication style.

Work Environment

· Collaborative team environment.

· Opportunity to make a direct impact on client success and company growth.

· Hybrid work flexibility