Players Club Host

We are seeking a highly motivated and customer-focused individual to join our team as a Players Club Representative. As a Players Club Representative, you will be responsible for providing exceptional guest service to our valued players and ensuring their overall satisfaction with our casino experience.

If you are passionate about delivering outstanding customer service in a dynamic casino environment, we encourage you to apply for the position of Players Club Representative. Join our team today!

Elwha River Casino

Position Description

Job Title: Player’s Club Host Department: Player’s Club

Reports to: Player’s Club Manager Pay Range: $18.00/hr

Av Hrs/ Wk: Part time FLSA Status: Non Exempt

Entry Level: Y X_ N___

Summary of Functions:

A Player Services Host is to serve the guests of the Elwha River Casino at the Players Club desk and on the gaming floor, providing a positive first impression and the reality of the best possible service by performing the following duties:

Accountability:

This position reports to the Player’s Club Supervisor and Manager.

Duties and Responsibilities:

· Perform liaison tasks by receiving and appropriately directing internal and external guests and callers.

• Provide specific and general departmental information regarding the casino.
• Facilitate access to information, respond to written materials and makes appropriate referrals to facilitate dissemination of information.
• Provide high quality customer service and hospitality in the execution of these tasks and responsibilities.
• Provide specialized services to tour groups and VIP guests.
• Build and promote Players Club membership.
• Enter all new Players Club memberships and data entry for complimentary authorization points.
• Redeem Players Club points for casino merchandise and other casino services.
• Research, compile and prepare data for reports; assists with special projects.
• Participate in casino promotions and events to ensure excellent customer service.
• Promote and carry out Casino promotions and events.
• Provide feedback and assist as needed for each promotion and events.
• Answer phones and take messages.
• Occasional cash handling responsibilities for non-gaming (RPOS) funds.
• Ensure compliance with Tribal, State, Federal, and NIGC regulations.
• Maintain strict confidentiality of Players Club data.

Supervisory Responsibilities:

This position requires no supervisory responsibilities.

MinimumQualifications:

• Two years of related experience in the hospitality or retail field. One year of college or technical school preferred.
• Understand the concept of exceptional customer service and consistently deliver outstanding, attentive and friendly service to our guests.
• Ability to handle stress, remain calm and courteous and handle a wide variety of clientele.
• Ability to maintain effective working relationships with department head and employees.

· Skill in solving practical problems, exercising good judgment and dealing with situations where only limited standardization exists.

• Excellent organizational, communication and interpersonal skills.
• Skill in identifying and resolving administrative problems under pressure conditions.
• Knowledge of a 24-hour, 7 day a week operation.
• Work nights, weekends and holidays as required.
• Employment is contingent upon a favorable outcome of a background investigation.
• Must be 21 years old

Pay: $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching

Physical Setting:

• Casino

Application Question(s):

• Age requirement: Are you 21 years old or older

Experience:

• Customer service: 2 years (Required)

Ability to Commute:

• Port Angeles, WA 98363 (Required)

Work Location: In person

Salary : $18