What are the responsibilities and job description for the Front Desk Associate - FULL TIME position at Elvis Presley Enterprises?
Become a part of the exciting growth at Graceland!
Since opening to the public in 1982, Elvis Presley's Graceland has hosted over 20 million visitors from every state in the union and nearly every country of the world. Graceland welcomes over 500,000 visitors each year, is one of the five most visited home tours in the United States, and is the most famous home in America after The White House.
In 1991, Graceland was placed on the National Register of Historic Places. In 2006, it was designated a National Historic Landmark.
Graceland visitors come from all walks of life, all ages, all musical tastes, all income levels, all educational backgrounds, and all parts of the world.
Our employees are ambassadors to Memphis and work hard to ensure all of our guests are treated with the same southern hospitality that Elvis Presley was known for.
This is a full-time position located at The Guest House at Graceland with variable/flexible working hours to include weekends, evenings, holidays, and overtime as required. Benefits may be offered after successful completion of a sixty (60) introductory period. This is a promotional opportunity and is an internal/external recruitment.
RESPONSIBILITIES: Under the supervision of the Front Office Management Team of The Guest House at Graceland, register guests following correct procedures and assign rooms keeping in mind the guests’ preference while trying to maximize the hotel’s revenues; collect appropriate fees; book advance reservations; acts as switchboard operator, receiving and transferring calls; maintain records of room assignments in order to advise housekeepers and maintenance workers; answer questions about services, checkout times, the local community and attractions, as well as, other matters in a public relations capacity; provide superior guest services; represent the hotel in a professional manner; all other duties as assigned.
REQUIRED SKILLS, KNOWLEDGE AND ABILITIES: Knowledge of daily hotel operations; previous cash handling and customer service experience; must have computer experience to input and retrieve data, as well as compile reports as requested; must be able to communicate both in person and on the telephone with a wide variety of individuals; organizational skills to determine workload in a timely manner; ability to work quickly and accurately under constant pressure; ability to maintain confidentiality; skill to exercise tact and diplomacy during discussions with hotel guests who may become irate and upset; ability to problem solve; must demonstrate superior guest services/relations. Must be at least 18 years of age to work at the hotel.
PHYSICAL REQUIREMENTS: Ability to speak clearly and distinctly both in person and on the telephone; lift packages weighing up to twenty-five (25) lbs.; ability to stoop and reach; ability to climb stairs; ability to stand for long periods of time.
CONDTIONS OF EMPLOYMENT: Identification badge and uniform is required; must exhibit a neat, clean, and well-groomed appearance at all times. Work in a no smoking area; must be able to work flexible hours and overtime as required; must be able to work holidays; ability to maintain confidentiality.
SPECIAL CONDITIONS: Experience in the hospitality and/or hotel industry and/or equivalent education in hotel hospitality/business administration.
APPLICATION PROCESS: Please apply online at www.gracelandjobs.com. We are an equal opportunity employer. Must be able to pass a background check and pre-employment drug test. This position will remain open until filled.
Notice: Screening tests for alcohol and illegal drug use will be required before hiring and during your employment with this company.