Host/Hostess and Cashier

Host / Cashier

Opportunity: To provide excellence in customer service to hungry people.

Direct Report: General Manager

Mission Statement: Elvira’s Cafe exists to build up people and make them feel at home and loved. We do this by providing excellent homestyle food with consistently, excellence, and love to visitors and locals.

Cultural Values:

We are passionate about our culture and believe a healthy work environment is derived from the following core values.

Curiosity. Care. Consistency

The application of these values in your every-day work fosters a strong work ethic, value, respect, and a fun environment to work, learn, and grow.

This Person Will Enhance Elvira’s Leadership Culture By:

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Exceptional Customer Care

• Greets all customers with kindness and warm smile

• Maintains waiting list for customers

• Performs hand-off procedures during seating per handbook

• Seats customers according to server schedule

• Sanitizes and cleans the front area before, during, after shift

• Manages and organizes merchandise area

• Folding shirts

• Labeling & Pricing

• Organization & Arrangement

• Maintains a neat and orderly cashier stand.

• Performs transactions, makes change and ensures financial accuracy of all transactions

• Enters tickets into the POS system for servers when busy

• Packages gift products and prepare gift cards

• Make an effort to know customers and call them by name.

• Recommends specials and draws attention to the blackboard

Team-Driven Mindset & Attitude

• Arrive on-time and stay until all side-work is completed

• Able to leave personal issues out of the work environment

• Overcome challenges and difficulties with kindness

• Cooperate and communicate with all serving and kitchen staff

• Able to communicate effectively and professionally

• Active listening to customers, team and management

• Good physical condition

Consistency in Performance and Participation

• Grow in negotiation techniques and de-escalation of problems and issues.

• Grow in situational awareness as to customer needs, wants, and desires within reason.

• Adhere to all relevant health department rules/regulations and all customer service guidelines

• Active participant in periodic in-house training. Pursues continual education through presented opportunities.

• Adheres to all approved policies, procedures, and philosophies.

• Critical thinker and problem-solving skills

Education and Experience:

• No experience necessary but is considered a plus

• High school diploma preferred

• Food safety training will be considered a plus

Physical Requirements:

• Prolonged periods of standing and walking while carrying multiple objects simultaneously.

• Must be able to lift up to 15 pounds at times.

Job Type: Full-time

Pay: $14.00 - $17.00 per hour

Benefits:

• Employee discount
• Life insurance

Schedule:

• Day shift
• Monday to Friday
• Night shift
• Weekends

Experience:

• Host/hostess: 1 year (Preferred)
• Restaurant Experience: 1 year (Preferred)

Work Location: In person

Salary : $14 - $17