Customer Experience Specialist

Company Description

ELV Management, headquartered in Chicago, is a leading firm specializing in outsourced sales and face-to-face retail representation. We assist national brands in creating meaningful connections with their customers that drive lasting results. Our company fosters a culture of growth, teamwork, and leadership development, where every team member has the opportunity to excel and contribute to a larger vision. With a high-energy and collaborative environment supported by hands-on training, mentorship, and a performance-based advancement structure, ELV Management is committed to unlocking the potential of ambitious individuals. Join us to grow your career and become part of a team that builds leaders for the future.

Role Description

This is a full-time on-site role for a Customer Experience Specialist, located in Des Plaines, IL. In this role, you will serve as a primary point of contact for customers, addressing inquiries, resolving issues, and providing a high level of service to enhance customer satisfaction. Responsibilities include effectively communicating with customers, fostering strong relationships, collecting feedback to improve services, and supporting sales initiatives through customer education and engagement. This position requires a proactive approach to delivering exceptional experiences that align with company objectives and values.

Qualifications

• Proficiency in customer engagement, relationship building, and resolving customer concerns in a professional manner
• Strong verbal and written communication skills for effectively addressing customer needs and providing clear solutions
• Organizational skills, attention to detail, and the ability to multitask in a fast-paced environment
• Problem-solving abilities, adaptability, and a customer-focused mindset
• Experience in sales or basic understanding of retail operations is a plus
• Proven ability to work collaboratively with team members and independently as needed
• High school diploma or equivalent; a college degree in business, communications, or a related field is preferred
• Enthusiastic, self-motivated, and willing to contribute to a positive team atmosphere

What We're Looking For:

• Strong communication and interpersonal skills
• A problem-solver with a positive, professional attitude
• Self-motivated and eager to learn new skills
• Previous customer service or sales experience is a plus (not required)
• Reliable transportation and consistent attendance

Perks and Benefits:

• Pay range of $600-$1000 weekly.
• Benefits: PTO.
• Commission: Performance-based commission for meeting or exceeding sales targets.
• Bonus: Performance bonus based on company profitability and individual contributions.
• Competitive weekly pay with performance incentives
• Comprehensive training and mentorship
• Career growth and leadership opportunities
• Supportive, team-oriented environment