Global Trade Compliance Manager

We know touch - it's our only business. In fact, we invented the touchscreen over 50 years ago and haven't stopped since. Every 21 seconds, a new Elo touch screen is installed somewhere in the world. We obsess over details to exceed the highest quality standards. We don’t just sell things. We offer solutions to tomorrow’s challenges.

Compliance is a critical part of Elo’s culture. In this high visibility position, the Trade compliance leader plays an important role by ensuring the company operates efficiently, maintains customer trust, and achieves its global business objectives while protecting the company from regulatory risks, financial penalties, and reputational damage by ensuring compliance with international trade laws. The ideal candidate will be local to the Knoxville, TN area.

Job Purpose:

The Trade Compliance Leader is responsible for ensuring the global supply chain and operations team adhere to all applicable international trade laws, regulations, and company policies. This role leads the development, implementation, and continuous improvement of trade compliance programs, working cross-functionally with sourcing, logistics, legal, and business units to mitigate risk and enable efficient, compliant global trade.

Responsibilities:

Regulatory Compliance Oversight:

• Monitor, interpret, and implement global trade regulations, import/export controls, sanctions, and customs requirements relevant to electronics manufacturing.
• Ensure accurate product classification, country of origin determination, and valuation to support customs clearance and compliance with trade agreements.
• Maintain up-to-date knowledge of U.S. and international trade laws, including ITAR, EAR, and other export control frameworks.

Program Development & Implementation:

• Develop, implement, and maintain robust trade compliance policies, procedures, and training programs for employees and partners.
• Lead risk assessments and internal audits to identify compliance gaps and implement corrective actions.
• Manage and update trade compliance management systems, including documentation and reporting tools.

Leadership & Collaboration:

• Serve as the primary trade compliance liaison for executive leadership and business units, providing expert guidance on trade-related risks and opportunities.
• Partner with sourcing, logistics, legal, and business teams to embed compliance into business processes and strategic sourcing decisions.
• Lead and mentor a team of trade compliance professionals, fostering a culture of compliance and continuous improvement.

Operational Excellence:

• Oversee customs broker relationships and manage customs clearance processes to ensure timely, compliant shipments.
• Analyze trade data, monitor KPIs, and implement process improvements to reduce risk and costs.
• Identify and maximize opportunities for duty reduction and special trade program utilization.

Training & Communication:

• Provide ongoing compliance training and awareness programs for employees and business partners.
• Communicate regulatory changes and compliance requirements to key stakeholders across the organization.
• Collaborate with various departments, including supply chain, logistics, legal, and procurement, to ensure consistent application of trade compliance policies. 
• Other reasonable directives, responsibilities and activities may change or be assigned at any time with or without notice.

Minimum Qualifications:

•  Bachelor’s degree in international business, supply chain, law, or related field. Advanced degree or professional certification (e.g., CUSECO, CUSECO, LCB) is preferred.
• At least 8 years of experience in trade compliance, import/export, or supply chain management, preferably in the electronics or high-tech manufacturing sector.

Preferred Qualifications:

• Proven leadership experience managing compliance teams and cross-functional projects.
• Experience identifying and executing process improvements.
• Leverage technology to streamline trade compliance processes and improve efficiency. 
• Thorough knowledge of US Customs laws and regulations.
• Trade compliance certifications highly preferred. 

Specific Professional Skills/Competencies:

• Deep understanding of U.S., European, and international trade regulations, including HTS Classification, EAR, and customs requirements.
• Strong analytical, problem-solving, and project management skills.
• Excellent communication and stakeholder management abilities.
• Familiarity with trade management software, ERP systems (e.g., SAP), and data analytics tools.
• Efficiently and effectively manages workload to include competing priorities and deadlines, ensuring on-time completion of activities.
• Strong analytical and problem-solving skills.

• Expert in business administration, shipping modes, and freight providers.
• Strong project management and conflict resolution skills.
• Excellent problem-solving skills to troubleshoot and resolve Compliance and operational issues.
• Advanced proficiency in Microsoft Office Suite.

Physical Demands

• Ability to lift up to OSHA single person lift requirements.
• Ability to sit, stand, bend, or walk for prolonged periods of time.
• Ability to travel domestically and internationally. 
• Must be able to work a standard full-time schedule. 
• Must be able to work a hybrid schedule, in the Knoxville office on Tuesdays and Wednesdays. 

Elo Touch Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Elo Touch Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Elo Touch Solutions expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Elo Touch Solutions employees to perform their job duties may result in discipline up to and including discharge.

Elo Touch Solutions offers a competitive total compensation package. Benefits include Health, Dental, Vision, Life Insurance, Paid Vacation, 401K, Long and Short-Term Disability, and Tuition Reimbursement. Starting compensation for this role typically ranges between $86,000 - $133,600.00 annually is commensurate with experience relative to the position and may vary based on candidate geographical location.