What are the responsibilities and job description for the Patient Services Representative position at Elmwood Dental Group Implant and Restoration PC?
Position Overview:
This role is responsible for creating a welcoming patient experience while keeping the doctors' schedules and front-office operations organized and running smoothly.
Responsibilities:
Manage and optimize doctors' schedules and appointments.
Identify and fill scheduling gaps, cancellations, and openings.
Coordinate with doctors and clinical team members.
Greet patients and manage check-in/check-out.
Answer phones and respond to emails and text messages.
Assist patients with appointments, paperwork, and questions.
Maintain accurate patient records and confidentiality.
Collect and document patient payments.
Communicate schedule changes and patient needs to the team.
Qualifications:
Excellent organization and attention to detail.
Strong communication and customer service skills.
Ability to multitask and stay calm in a busy environment.
Warm, professional, compassionate approach.
Dependable, proactive, and team-oriented.
Dental, medical, or administrative experience preferred.
Denticon experience is a plus.
Hybridge, LLC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
About Elmwood Dental Group Implant and Restoration PC
Elmwood Dental Group is a place where patient relationships, comfort, customer service and above all, excellent comprehensive dental care is our highest mission. We pledge to nurture our patient relationships through processes of excellent communication, understanding, education, and honesty. We pledge to maintain a clean, comfortable, warm and accommodating office atmosphere. We pledge to provide the highest quality dental care through continuing education and a constantly expanding knowledge base. The Elmwood Dental Group experience instills a sense of confidence, well-being, and appreciation for excellent comprehensive oral healthcare. Furthermore, patients have an overwhelming feeling that our staff is solely dedicated to exceeding their expectations.