Elmira City Club Manager

Are you a passionate leader with a love for the hospitality industry? The Elmira City Club is seeking a seasoned House Manager to join their team in Elmira, NY. The Manager will be responsible for all aspects of operations, including staff management, member relations, event coordination, and maintaining the club's reputation for excellence.

Key Responsibilities:

• Member Relations: Build and maintain strong relationships with club members, ensuring their needs are met and expectations exceeded. Act as the primary point of contact for member inquiries, feedback, and requests.

• Staff Management: Recruit, train, and supervise a team of highly skilled and service-oriented staff, including servers, bartenders, and kitchen personnel. Foster a positive and professional work environment that promotes teamwork and excellence in customer service.

• Operations Management: Oversee day-to-day operations of the dining club, including reservations, seating arrangements, inventory management, vendor management, and financial administration. Implement and enforce policies and procedures to ensure smooth and efficient operations.

• Event Coordination: Plan and execute special events, private dinners, and exclusive gatherings for club members. Collaborate with the culinary team to design unique menus and experiences that cater to the tastes and preferences of our members.

• Quality Control: Maintain high standards of quality and presentation in all aspects of food and beverage service. Conduct regular inspections and audits to ensure adherence to health and safety regulations, as well as the club's standards of excellence.

• Budgeting and Financial Management: Manage the club's budget, ensuring that expenses are kept within budgetary constraints while maximizing revenue opportunities. Ensure menu pricing is up to date as costs change. Monitor financial performance and implement cost-saving measures where appropriate. Work with the treasurer to develop an annual budget.

• Continuous Improvement: Stay informed about member preferences and identify opportunities for improvement of the overall member experience.

• Facility Management: Coordinate repairs and maintenance, develop and implement preventive maintenance programs to minimize downtime and safeguard the longevity of club assets, and ensure that all areas of the club are well-maintained and presentable at all times.

Qualifications:

• Experience: Minimum of 3-5 years of experience in a management role in food service, hospitality, or a private club.

• Leadership Skills: Strong leadership and management skills, with the ability to motivate, inspire, and develop a team.

• Operational Knowledge: Comprehensive understanding of restaurant operations, including inventory management, scheduling, and staff development.

• Customer Focus: Passionate about delivering exceptional member experiences and fostering a welcoming environment.

• Financial Acumen: Proficiency in financial management, including budgeting, forecasting, and cost control.

• Communication Skills: Excellent interpersonal and communication skills, with the ability to effectively communicate with staff, vendors, and members.

• Problems-Solving: Strong decision-making and problem-solving abilities, with a proactive approach to challenges.

• Flexibility: Ability to work in a fast-paced environment with a flexible schedule, including nights, weekends, and holidays.

What’s in it for You:

• Competitive Base Salary with performance-based bonus opportunities.
• Health Benefits: Comprehensive medical insurance.
• Paid Time Off: Vacation, Sick, and Holidays.

This role is ideal for individuals who are passionate about creating an engaging club atmosphere while ensuring smooth operations through effective management practices.