Shelter Case Manager

Summary:

A mental health or behavioral health case manager serves as a resident’s safety net. In their role, case managers coordinate services and connect residents with resources that can help them with their challenges, whether they be psychiatric illness, substance abuse or other personal problems that impact their ability to function normally in everyday life. This position reports to Director of Social Services. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Core duties and responsibilities include the following. Other duties may be assigned.

• Assists residents in developing goals in areas of need, and assists in developing treatment plans which are assessed regularly; conducts medication and mental status assessments as needed.
• Facilitates resident access to community resources, including locating recreational activities, housing, food, clothing, school programs, vocational/training opportunities, providers to teach life skills and relevant mental health services.
• Assists residents in developing natural resources and make contact with social support networks.
• Coordinates and monitors services, including comprehensive tracking of resident activities in relation to care plan.
• Follows up with referrals for services and regularly makes contact with referral sources for outcome statuses.
• Has regularly scheduled one on one contact with assigned residents.
• Identifies and provides emergency crisis services as necessary; makes immediate assessments and responds according to accepted crisis intervention methods and techniques.
• Documents all resident encounters and contract made on behalf of residents. Maintains comprehensive resident files.
• Provides reports and data to immediate supervisor as scheduled.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:

• BS/BA Degree in a human services related discipline and 3-5 years’ experience working with applicable

populations.

Experience working with unhoused populations

OTHER SKILLS AND ABILITIES:

• Must have strong interpersonal skills to support leadership, management, negotiation and problem-solving functions of this role.

• Excellent judgment and discretion; ability to handle multiple priorities simultaneously, meet deadlines, and handle work-related stress is required.
• Friendly, courteous, service-oriented, professional, outgoing, and customer service oriented.
• Remain calm and professional in stressful situations.
• Detail oriented while maintaining an extremely positive attitude.
• Must be able to work independently and productively with minimum supervision.

• Recognize problems, identify possible causes and resolve routine problems.
• Team player with a "can do" attitude that can work in a fast-paced environment.
• Ability to establish and maintain professional atmosphere for employees, clients and customers

We offer a comprehensive benefits package that includes health, dental, and vision insurance, paid time off, retirement plans, and additional employee perks.

• 15 Vacation Days Annually 
• 12 Sick Days 
• Floating Holiday 1 annually 
• 401K retirement plan with 3% match after 90 days of employment
  
• Medical Benefits after 30 days of employment with Cigna 
• Dental/Vision eligible after 90 days of employment 
• Access to Gym/Weight Room 
• Access to Boxing Ring 
• Short Term DIsability
• Life, Accidental Insurance available through Aflac 
• Transit Chek for commuting expenses 
• Legal Shield for legal services  
• Public Service Loan Forgiveness (PSLF) participants 

Are you passionate about making a meaningful impact in your community?

If you’re looking for a role where your work truly matters, we’d love to hear from you. Apply today and take the next step in a career with purpose.

Join Elmcor Youth & Adult Activities as a Shelter Case Manager and be part of a dedicated team committed to empowering individuals and families. This is more than just a job — it’s an opportunity to use your skills, compassion, and expertise to create lasting change.

If you’re looking for a role where your work truly matters, we’d love to hear from you. Apply today and take the next step in a career with purpose.