What are the responsibilities and job description for the Desktop Support Technician position at Elma Electronic?
Now Hiring: Desktop Support Technician (Tier 1 & Tier 2) – Elma Electronic
Looking to grow your IT career in a hands-on, fast-paced environment? Join Elma Electronic and help deliver a seamless, secure technology experience for our teams. This is an onsite role in our Fremont, CA facility.
What You’ll Do
- Provide Tier 1 & Tier 2 support for hardware, software, and connectivity issues
- Build and deploy standardized desktop images and applications
- Support Microsoft 365 (Teams, Outlook, SharePoint, OneDrive) and user lifecycle activities
- Manage Active Directory / Azure AD (accounts, passwords, access, groups)
- Set up and maintain workstations, upgrades, and peripherals
- Help ensure systems remain secure, compliant, and up to date
- Create clear documentation and user-friendly guides
What You Bring
- 4–8 years of desktop/IT support experience in a corporate environment
- Strong expertise in Windows OS, Microsoft 365, and workstation hardware
- Proven troubleshooting and analytical skills across hardware, software, and networking
- Experience with imaging, endpoint management, and deployment tools
- Excellent communication skills with a customer-first mindset
- Ability to manage multiple priorities in a fast-paced environment
- Relevant certifications (CompTIA A , Microsoft MD-102) are a plus
Education
- Associate’s or Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
Why Join Elma?
- Stable, growing global company with innovative technology
- Collaborative and supportive IT team environment
- Opportunities to expand your technical skills and career
- Competitive pay and comprehensive benefits
Equal Opportunity Employer
Elma Electronic is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individuals based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status, or any other status protected by federal, state, or applicable laws.
Salary : $30 - $40