What are the responsibilities and job description for the Customer Support Services Team Member - Missoula, Montana position at ELM Utility Services?
ELM Utility Services, with over 1300 employees nationwide, has an outstanding opportunity as a Customer Support Services Team Member available in Missoula, Montana. This is an opportunity to be a part of one of the largest and most respected companies in the utility locating industry. ELM is a great place to build your career while also offering excellent compensation and a comprehensive benefits package. With starting pay from $18-$22 per hour DOQ, you will be provided paid training by ELM using ELM equipment
Pay & Benefits:-
Medical, Dental, Vision, Voluntary Life, and Disability Insurance
-
Company Paid Life Insurance
-
Paid-Time Off accrual (PTO) Vacation/Sick Time (You can accrue up to 80 hours per full year worked to start. Accruals go up with years of service)
- 6 Paid Holidays
- All equipment as needed is provided to each employee
- 401(k) plan
- Paid hands-on training
- Annual reviews with the potential for increases
Main Responsibilities:
- Taking Customer Service and Driver’s Hotline calls
- Scheduling appointments for meter inspections
- Enter and dispatch damages and emergency call outs
- Review after hours call log
- Audit to ensure accurate billing defined per contract
- Meet weekly/monthly invoicing deadlines
- Assist in damage report compilation and submission
- Respond to questions and requests from damage representatives and field personnel
- Provide support for other departments as needed
- Other duties as assigned
Minimum Education/Experience:
- High school diploma or equivalent education
- Previous Customer Support Services/Invoicing experience
Competencies:
- Attention to detail & a customer service mindset required
- Knowledgeable in Microsoft Office products such as Outlook, Excel, Word, Teams, etc.
- Exhibit polite and professional communications
- Problem solving/analytical
- Self-starter
- Dependable
- Good time management
- Adaptable
- Be a team player
WE ARE AN EQUAL OPPORTUNITY EMPLOYER
Salary : $18 - $22
