Manager of Business Systems

The Manager of Business Systems leads the team responsible for the programming, configuration, and management of internal business applications—most notably the SyteLine ERP system—to meet business needs and support corporate and business unit goals, performance strategies, and objectives. This position plays a key role in ensuring the effective operation, integration, and evolution of core systems used across a heavy manufacturing environment.

The Manager is also responsible for system upgrades, project management, and budgeting related to supported systems.

Essential Functions and Responsibilities

• Manage daily operations of corporate and business unit applications, including SyteLine ERP and related systems, ensuring reliable production, development, and testing environments.
• Collaborate with business units in a heavy manufacturing setting to analyze operational procedures, identify issues, and recommend process and system improvements.
• Partner with IT leadership and business unit leaders to deliver and optimize technology solutions that align with business needs.
• Oversee and continuously improve processes for managing requests, enhancements, and projects from the business.
• Contribute to IT roadmaps and planning in collaboration with senior IT leadership.
• Lead a high-performing team that is responsive, disciplined, and committed to achieving results.
• Provide reporting to stakeholders on service levels, costs, performance, and satisfaction.
• Ensure team members are trained, engaged, and aligned with manufacturing and business objectives.
• Collaborate closely with the Programming Services team on ERP and business system development initiatives.
• Coordinate and prioritize projects, preparing time and cost estimates as needed.
• Investigate and resolve service delivery issues, including performing root cause analysis.
• Conduct research on software tools and technologies to support business and manufacturing requirements.
• Participate in developing and testing disaster recovery and business continuity plans.
• Support help desk and operations teams in resolving application-related issues.
• Stay current on ERP, software, and manufacturing system trends through ongoing training and professional development.
• Prepare technical reports, memoranda, and system documentation as needed.
• Provide backup support to the EGI IT Department and business units when required.
• Attend trade shows, conferences, and seminars to stay informed about new technologies and industry offerings.
• Perform other duties as assigned.

Education and Experience

• Bachelor’s degree in Computer Science, Information Systems, or a related field required; Master’s degree preferred.
• Minimum of six (6) years of experience in information systems and technology, including at least three (3) years supporting or leading ERP solutions.
• Significant experience with ERP systems in a heavy manufacturing environment required.
• SyteLine (Infor CloudSuite Industrial) ERP experience strongly preferred.
• Demonstrated success in managing, improving, and supporting business systems, including participation in medium to large-scale system implementations and upgrades.
• Prior supervisory or team lead experience preferred.