What are the responsibilities and job description for the Senior Manager, Client Financial Services position at Ellis Porter?
Salary: $125,000 (Commensurate with Experience)At Ellis Porter,our goal is to improve the immigration experience for employers and individuals so they can thrive in a smaller world.To do this, we've built a team of dedicated immigration professionals (we call ourselves Porters) who believe passionately in the economic and cultural benefits that immigration provides to America, and who excel at providing our clients withrefreshingly clear guidance, uniquely creative strategies,andremarkably responsive service, all with genuine empathyand apersonal touch.Immigration law isvery complexand full of constant challenges, but the Ellis Porter team loveswhat we do, and who we do it with,andwe find great satisfaction in knowing that our work positively, and intimately,impactsour clients lives and companies.Our CultureWe'realso immensely proud (and protective) of our culture at Ellis Porter.It'snot what you would expect from a typical law firm,becausewe'renot a typical law firm.We take our work seriously, but not ourselves. We don't tolerate drama, and jerks are not allowed. Over time, weve built a wonderfully diverse team of Porters who reflect the backgrounds and perspectives of the clients we serve.As our team continues to grow,weveremained committed to cultivating an inspiring, authentic, comfortable, and flexible work environment where you are respected, encouraged to bring your whole self to work, and challenged to continue your growth as a professional in the legal immigration field.The Unique OpportunityEllis Porter is in an exciting phase of growth and refinement as we elevate how our financial operations support the firms mission and client experience. We are creating a new leadership role to build a modern, high-performing client accounting function that integrates billing, receivables management, analytics, and collaboration across the firm. You'll get to design and lead a core business process that directly influences financial performance, legal teams support, and client satisfaction.Position SummaryThe Senior Manager, Client Financial Services will design, lead, and optimize the firms client accounting function, spanning billing operations and receivables management. This role will elevate client accounting to a proactive, data-informed discipline that accelerates cash flow, enhances partner and client experiences, and strengthens firm profitability. Partnering closely with the CFO, firm leadership and attorneys, this leader will build processes and culture that make billing and collections effective, transparent and collaborative.This role can be fully remote from anycontinentalU.S. location, or based in either ourTroy, MIorAnn Arbor, MIofficesas an in-person or hybrid role.Please note - although this role can be remote, all work must be performed within the United States.What You'll Do:Client Accounting Leadership:Oversee all aspects of client billing and accounts receivable.Billing Operations Oversight:Manage the end-to-endbilling process forpredominantly flatfee matters, ensuring bills flow efficiently through the queue, supporting attorneys and staff andverifyingaccuracy prior to issuance.Collection Strategy & Execution:Develop afirmwide collections strategy that enhances financial performance,shortens cycletimesand balances results with exceptional partner and client service.Process Development:Design and implementefficient workflows for billing and receivables that increase efficiency,visibilityand accountability.Collaboration and Influence:Partner with attorneys and practice leaders to cultivate accountability forbilling and receivables management.Team Leadership:Develop and mentor a high-performing team that delivers exceptional service and financial performance.Analytics & Reporting:Leverage data to measure performance against relevant KPIs and deliver actionable insights tofirm leadership.Client Interaction:Developclient communication templates and escalation protocols. Buildstrong relationships withkey B2Bclients to enhance support and financial performance.Technology & Innovation:Gainexpertiseon the firms financial systems and implement tools that elevate efficiency,transparencyand control.Proactivelyleveragenew and emerging tools (including AI) tooptimizeworkflows and deliver value.Compliance & Documentation: Ensureappropriate documentation, internalcontrols, and adherence to ethical and regulatory requirements.What Skills Youll Bring:Proven experience managing billing andaccountsreceivable operations, ideally in legal or professional services environments.Deep understanding of billing processes, including flat-feestructures and workflow management.Expertise in building out accounts receivable practices and driving quick and effective collections.Proven ability to convert financial information into actionable insights.Demonstrated successesin designing and implementing process improvements and performance metrics.Highly skilled in leveraging technology and data tools (Power BI, Excel, Accounting Seed, Salesforce, or similar) to mine large data sets and derive actionable insights. Leadership & IntangiblesCredible, confidentleaderwhoinspires trustandmodelsaccountability.Strategicand execution-oriented,witha track recordofdrivinginitiatives thatimprove performance.Skilled in developing talent, fosteringcollaborationandcreating a culture of accountabilityand service.High emotional intelligence,ableto influence senior stakeholdersand build relationships at all levels.Clear and persuasive communicator, skilled at navigating complex or sensitive situations.Proactive,innovative, and comfortable operatingin a progressive, high growth environment with a startup mentality.Passionate proponent of immigration and global mobility, with strong cultural competence in working with international clientsand diverse teams.Personally valuing kindness, empathy, diversity, and inclusion as drivers of business success. Education & ExperienceBachelors degree in Accounting, Finance, BusinessAdministrationora relatedfield.6-10years of progressivecustomer financial servicesexperience, including2-4yearsleading billing andaccountsreceivable function.Lawfirm or professional services industrystronglypreferred.What We'll Provide:Opportunity to do challenging and highly rewarding work at a fast-growing firm with an inspiring mission.Opportunity to join intelligent, creative, and dedicated immigration professionals who value respectful, collaborative working relationships.Inclusive firm culture celebrating diverse perspectives, backgrounds, identities, and experiences.People-centered workplace policies and flexible work schedules, including remote work opportunities.Competitive compensation, health/dental/vision/life insurance benefits, a 401(k)-retirement savings plan with employer-matching, and a generous paid-time-off policy.Casual attire and lots of free food when working from the office.Does this position, and our culture, seem like a good fit for you? If so, we would love to speak with you about joining the Ellis Porter team!Ellis Porter provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.NON-SOLICITATION STATEMENT:No agencies please. Ellis Porter (EP) recruits candidates exclusively utilizing our internal Talent Acquisition team. EP does not accept any liability for fees for resumes from recruiters or employment agencies (Agency), without a binding, written recruitment agreement between EP and Agency describing the services and specific job openings (Agreement). EP may consider any candidate for whom an Agency has submitted an unsolicited resume and explicitly reserves the right to hire those candidate(s) without any financial obligation to the Agency, unless an Agreement is in place. Any email or verbal contacts with any person within EP is inadequate to create a binding agreement. Agencies without an Agreement are requested not to contact any employees of EP with recruiting inquiries or resumes.
Salary : $60,000 - $130,000