What are the responsibilities and job description for the Slot Ambassador position at Ellis Island Casino, Village Pubs, Mt. Charleston?
Slot Ambassador
Category: Casino
Status: Non-Exempt
Reports To: Slot Manager and Director of Slot Operations
Job Description
The Slot Ambassador plays a vital role in delivering an exceptional gaming experience by providing prompt, friendly, and professional service to casino guests. This position is responsible for processing jackpot payouts, assisting guests with slot-related inquiries, and ensuring a welcoming atmosphere on the casino floor. The Slot Ambassador ensures compliance with all company, departmental, and gaming regulations to uphold the highest standards of integrity and service.
Benefits
- Medical
- Dental
- Basic Life Insurance (included with the dental plan)
- Vision
- Short-term Disability
- Combo plan covering accidents, hospitalizations, and critical illnesses
- Paid time off
- Voluntary life insurance
- Eligibility to participate in a 401(k)-retirement plan with company match (after 6 months of successful employment)
Location
In-person in Las Vegas, NV, 89109: Reliably commute or plan to relocate before starting work (required).
Responsibilities
- Verify guest identity and ensure all players meet legal age requirements for gaming.
- Greet and interact with guests on the casino floor, ensuring they have a positive and enjoyable experience.
- Provide assistance to guests with slot machine operations, ensuring they understand game rules, jackpot procedures, and machine functions.
- Assist in resolving any slot machine-related issues, such as technical problems, payment errors, or guest inquiries, in a timely and efficient manner.
- Monitor the casino floor for slot machine performance, reporting any malfunctions or issues.
- Provide support to guests by explaining jackpot payout procedures and processing jackpot payments accurately.
- Ensure that all slot machines are clean, well-maintained, and operational to enhance the guest experience.
- Assist with machine reset or minor troubleshooting when needed.
- Ensure compliance with all gaming regulations and internal policies.
- Handle guest information confidentially and in accordance with company and regulatory standards.
- Maintain knowledge of all slot machine types and operations to confidently assist guests and troubleshoot issues.
- Stay updated on all casino promotions, events, and new slot games to inform and engage with guests.
Skills / Experience
- High School Diploma or equivalent required.
- Must be at least 21 years of age.
- At least 1 year of experience as a Slot Ambassador or similar role within the gaming and/or hospitality industries.
- Familiarity with electronic and slot equipment.
- Proficient understanding of electronics down to the circuit board level with the ability to read and understand schematics.
- Ability to perform intermediate math.
- Strong interpersonal and communication skills with the ability to engage with diverse Team Members and guests alike.
- Ability to maintain professionalism and a positive attitude in a fast-paced, dynamic environment.
- Detail-oriented with the ability to handle multiple tasks simultaneously.
- Flexibility to work evenings, weekends, and holidays as needed.
- Must be able to obtain a Nevada Gaming Registration Card.
- The ability to submit to a background check and drug test is required.
Physical Requirements
- Work indoors and move throughout the property over 75% of the time.
- Lift, bend/kneel.
- Work less than 25% of the time outdoors.
- Hearing, vision, speech, and literacy skills are critical.
- Ability to work in environments that are smoky, noisy, hot, cold or humid.
- Ability to move or lift a minimum of 50 lbs. up to 250 lbs.
This job description is not an exhaustive list of all functions required for this position. Duties and/or responsibilities may be subject to revision to meet business needs.
Core Values
- Service - Personalized, warm, and consistently exceptional customer service.
- Value - Committed to deliver quality products for great prices.
- Growth - Promote personal development and growth for all team members.
- Family - Create a family-like environment by staying close to our guests and our team members.
- Passion - Work with passion and enthusiasm every day.