What are the responsibilities and job description for the Assistant Service Manager/Advisor position at Ellis Automotive Inc.?
The Assistant Service Manager is responsible for building strong customer relationships. They greet and consult customers on service needs, perform a thorough vehicle walk around inspection as part of the write-up, sell and up sell services by emphasizing value, keep customers updated on services, field all live service calls, and take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave an impressionable experience with the customer. The Assist Manager will provide oversight to Service Writers and Manufacturer Warranty Team.
Job Responsibilities:
- Ensure that customers receive prompt, courteous, and effective service
- Prioritize required services and be prepared to provide options upon request
- Keep customer informed on completion times, service expenses, and possible changes
- Ensure customer has a positive dealership experience
- Know the product well enough to answer characteristic and operational questions regarding the customer’s vehicle
- Setting and obtaining sales and profit objectives and maintaining service records
- Ensure that service is performed at the highest level and operate the department profitably
- Provide training on administrative policies and procedures for all department personnel
- Ensure Service Writers maintain their skills current through periodic technical training on new systems and components offered by the Manufacturer
- Keep current on manufacturer warranty and policy procedures while serving as a liaison with the factory representatives
- Maintain the highest Customer Service Index (CSI) rating from customers by handling customer complaints immediately and according to dealership policy
- Implements and maintains an effective dispatch system, schedules shop work to facilitate maximum productivity in accordance with dealership policy
- Posting and Invoicing Tickets
- Learning Warranty Administration Duties.
Job Requirements:
As an Assistant Service Manager, you will be experienced and aware of the latest customer service practices and be a persistent problem solver.
We have determined some factors that may enable your success as an Assistant Service Manager:
- Experience as a Service Advisor or Automotive Role
- Some Technical automotive knowledge and diagnosis skills
- Strong problem-solving skills
- Good customer handling skills
- Ability to work as a team leader
- Must have computer proficiency
- Valid driver's license
Job Type: Full-time
Pay: $42,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- Health insurance
- Paid time off
Day range:
- Monday to Friday
Shift:
- 8 hour shift
Ability to commute/relocate:
- Malone, NY 12953: Reliably commute or planning to relocate before starting work (Required)
License/Certification:
- Driver's License (Preferred)
Work Location: In person
Salary : $42,000 - $65,000