What are the responsibilities and job description for the Intake Specialist position at Elliott Frazier - Family, Personal Injury & Car...?
Intake Specialist: Family Law and Personal Injury
Location: Greenville, South Carolina
Firm: Elliott Frazier – Family, Personal Injury & Car Accident Attorneys, LLC
Start Date: As soon as possible
Do you thrive in helping others during their most vulnerable moments? Want to be the first voice of comfort and clarity when clients reach out for legal support? We’re looking for an empathetic and detail-oriented Intake Specialist to join our compassionate legal team at Elliott Frazier – Family, Personal Injury & Car Accident Attorneys, LLC. If your mission is to help clients with empathy, integrity, and a commitment to excellence, then Elliott Frazier may be the perfect place for you.
About Us
Founded in 2011, Elliott Frazier was established to compassionately guide families through the family court process. Over the years, we’ve expanded our scope to include personal injury cases, representing victims of motor vehicle accidents, unsafe conditions, and negligence. Our mission goes beyond practicing law—we strive to change lives by helping clients recover from some of life’s most difficult circumstances and demanding accountability from those responsible.
At Elliott Frazier, we don’t just work cases; we care deeply about our clients, our community, and each other. Our firm fosters an environment of professionalism, dignity, and collaboration, empowering clients to understand their options and achieve the best possible outcomes.
The Role: Client Intake Specialist for Family Law and Personal Injury
We are hiring a Client Intake Specialistto join our team in Greenville, South Carolina, to be the first point of contact for individuals seeking legal guidance in family law and personal injury matters. This role is ideal for someone that is compassionate, organized, and confident in managing sensitive conversations. The Client Intake Specialist will be responsible for handling incoming inquiries, evaluating potential client cases, and coordinating consultations with attorneys. This role is crucial in setting the tone for our client relationships and ensuring a smooth intake process.
Key Responsibilities:
- Serve as the first point of contact for prospective clients via phone, email, website, and in person.
- Conduct initial screenings to assess the nature and viability of potential cases.
- Collect and input relevant information into the case management system.
- Schedule consultations and follow up with potential clients.
- Communicate with compassion and professionalism, especially with individuals experiencing emotional distress.
- Maintain confidentiality and handle sensitive information with care.
- Work closely with attorneys and paralegals to ensure a seamless transition from intake to representation.
- Participate in ongoing client contact, helping to facilitate a great client experience.
Qualifications:
- Previous experience in a law firm or client-facing role preferred, especially in personal injury or family law.
- Strong interpersonal and communication skills.
- Ability to remain calm under pressure and handle difficult conversations with empathy.
- Detail-oriented and highly organized.
- Tech-savvy; experience with legal CRM or case management systems is a plus.
- Bilingual (Spanish or other languages) is a strong plus, but not required.
- Past sales experience is a plus, but not required.
What We Offer
- A supportive and collaborative team environment
- Opportunities for professional growth and development based on performance and interest
- Competitive compensation and benefits
- The chance to make a meaningful impact in clients’ lives
What Sets Us Apart
Elliott Frazier is committed to building a supportive environment where team members thrive. We prioritize the well-being of our people just as much as we prioritize the needs of our clients. When you join our team, you become part of a group of passionate, talented professionals dedicated to achieving justice and making a difference in our communities.
How to Apply
Please submit your resume and cover letter to afrazier@elliottfrazierlaw.com
Job Type: Full-time
Pay: $16.00 - $19.00 per hour
Expected hours: 40 per week
Benefits:
- Paid time off
- Retirement plan
Schedule:
- Monday to Friday
Work Location: In person
Salary : $16 - $19