What are the responsibilities and job description for the HVAC Service Supervisor position at Ellingson Plumbing, Heating, A/C & Electrical?
About Us: Ellingson Plumbing, Heating, A/C and Electrical is a leading construction company working in both residential, commercial, and industrial applications.
At Ellingson, our values are integrity, dedication, family, service, and excellence. We take pride in our work and our team, and we are committed to providing the highest level of service to our clients. Ellingson employees make a difference in our communities every day and are the cornerstone of our success. Our small team atmosphere makes working at Ellingson feel like home while still being large enough to provide opportunities for career advancement.
Position Overview: We are seeking an experienced HVAC Service Supervisor to help lead our growing service team. Reporting to the Director of Service, this role provides day-to-day leadership and technical support to HVAC technicians in the field. The Supervisor serves as a primary resource for troubleshooting, technical guidance, and job support while ensuring service work meets company standards for quality, safety, and customer satisfaction and delivers a strong customer experience.
Key Responsibilities:
The HVAC Service Supervisor will serve as the primary resource for troubleshooting complex service issues and assisting with diagnostics, repair strategies, and best practices. This role helps ensure a high level of customer service and professionalism on all service calls while supporting the Director of Service with department operations and technician performance. The Supervisor will also help monitor service quality, callbacks, and job completion standards, while contributing to the training, mentoring, and development of HVAC technicians. The Supervisor may communicate directly with customers to address service concerns or provide technical explanations, while promoting a professional, solutions-focused team environment.
The Supervisor will also perform maintenance work in the field to support technicians, maintain service quality, and stay closely connected to customer systems and service needs.
Key Qualifications:
- 5 years of HVAC experience
- Strong troubleshooting and diagnostic skills across residential and light commercial HVAC systems
- Previous leadership, lead technician, or supervisory experience preferred
- Excellent customer service and communication skills
- Ability to mentor and support technicians in the field
- Strong problem-solving and decision-making abilities
- Ability to handle stressful situations in a professional manner
What We Offer?
Competitive pay based on experience.
We offer three different health insurance plans. Our dental, vision, short-term disability, and life insurance plans are free. We offer a 401(k) plan with 3% match, paid time off, holidays and an annual uniform allowance.
Our employees and their families are very important to us, and we sponsor regular events including employee breakfasts, fishing excursions, skeet, sporting events, holiday dinner, and other events throughout the year.
Why Join Us?
At Ellingson, we are more than just a workplace – we are a family. We are dedicated to fostering a connected and supportive environment, valuing work-life balance, and creating a positive and rewarding atmosphere. Join our team as the HVAC Service Supervisor and become part of a company that is committed to your success and dedicated to maintaining the highest standards of service and excellence.
How to Apply?
Please submit your name, email, phone number and work experience or resume. We look forward to welcoming you to our team!