Patient Care Coordinator/Office Manager

We are seeking a warm, polished, and highly organized Patient Care Coordinator to join our growing plastic surgery and aesthetic practice. This role is ideal for someone who thrives in a luxury client-facing environment, loves building relationships, and is passionate about delivering an exceptional patient experience from consultation through treatment and follow-up.

As the first point of contact for many of our patients, the Patient Care Coordinator plays a key role in creating a welcoming, professional, and seamless experience while supporting the practice’s surgical and non-surgical aesthetic services.

Key Responsibilities

• Greet patients and provide an elevated, welcoming front-office experience
• Answer phone calls, emails, and text inquiries in a timely and professional manner
• Schedule consultations, treatments, follow-ups, and surgical appointments
• Coordinate patient flow and ensure providers stay on schedule
• Educate patients on available services, treatment plans, and next steps
• Present pricing, financing options, and treatment recommendations with confidence and professionalism
• Support consultation conversion by building trust and maintaining consistent follow-up with prospective patients
• Maintain accurate patient records, intake forms, and documentation in the EMR/CRM system
• Assist with pre-op and post-op communication and patient coordination
• Process payments and support daily front desk administrative tasks
• Collaborate closely with providers and team members to ensure exceptional patient care and practice efficiency

Qualifications

• Previous experience in a medical office, med spa, plastic surgery, dermatology, or aesthetic practice preferred
• Strong customer service and sales confidence, especially in a luxury or elective service environment
• Excellent verbal and written communication skills
• Professional, polished, and compassionate demeanor
• Strong organizational skills with the ability to multitask in a fast-paced setting
• Comfortable discussing treatment pricing, packages, and financing
• Experience with scheduling software, EMR systems, and/or CRM platforms preferred
• Passion for aesthetics, wellness, beauty, and patient experience

Ideal Candidate

• Friendly, personable, and naturally relationship-driven
• Detail-oriented and proactive
• Able to make patients feel comfortable, confident, and cared for
• Excited to work in a high-touch, luxury medical environment
• Motivated by both patient satisfaction and practice growth

Benefits

• Competitive hourly pay / salary (based on experience); starting is $25, this is negotiable based on experience.
• Bonus opportunities based on performance and conversions
• Employee discounts on aesthetic treatments and skincare products
• Opportunities for growth within a dynamic and expanding practice
• Supportive and collaborative team environment

Schedule

• Full-time

Pay: From $25.00 per hour

Expected hours: 40.0 per week

Benefits:

• Employee discount
• Paid time off

Work Location: In person

Salary : $25