Assistant General Manager

Assistant General Manager

Related Titles: Clubhouse Manager; Assistant Manager; Assistant Club Manager; Assistant Clubhouse Manager; Assistant General Manager; Hospitality Services

Reports to: General Manager

Supervises: Department Heads – Facilities Maintenance, Golf Course Superintendent, Head Golf Professional, Food and Beverage

Classification:

Education and/or Experience

• Bachelor’s degree from a four-year college or university.
• In lieu of a degree, Five or more years of related experience with three or more years as a manager.
• Substantial private club or hospitality industry experience with management and supervisory experience and progressive professional advancement strongly preferred.
• Management of complex capital projects.
• Experience working with volunteer committees.

Job Knowledge, Core Competencies, and Expectations

• Ability to function as club’s general manager during his/her absence.
• Knowledge of management requirements for housekeeping, engineering, maintenance and repair and security functions at the club.
• Must demonstrate appropriate analytical skills, attention to detail, organizational and project management skills.
• Ability to develop and maintain awareness of occupational hazards and safety precautions; skilled in following safety practices and recognizing hazards.
• Knowledge of and ability to perform required role in emergency situations.

Job Summary (Essential Functions)

Work closely with the General Manager. Responsible for operation of all aspects of the club in the absence of the General Manager and perform specific tasks as requested by the Manager.

Job Tasks/Duties

• Approves budgets, staffing and general operating procedures and other plans for the rooms, housekeeping, maintenance and repair and security departments; directs the work of department heads.
• Monitors the budget and directs corrective action procedures as necessary to help assure that budget goals are attained.
• Functions as an administrative link between departments.
• Monitors internal cost control procedures.
• Plans and coordinates training and professional development programs for himself or herself and club personnel.
• Assists the General Manager in developing and implementing long-range (strategic) and annual (business) plans, operating reports, forecasts and budgets.
• Monitors safety conditions and employees’ conformance with safety procedures; updates emergency plans and procedures and assures that effective training for these programs is conducted in all departments.
• Maintains contact with members and helps to assure maximum member satisfaction.
• Receives and resolves complaints from club members, guests and employees.
• Assures that the club’s preventive maintenance and energy management programs and Master Plan are on schedule and in use.
• Assists in the planning of facility improvements, remodeling, construction and repair, and interacts with applicable club committees for this purpose.
• Participates in ongoing facility inspections throughout the club to assure that cleanliness, maintenance, safety and other standards are consistently attained.
• Serves as an ad hoc member of appropriate club committees.
• May serve as a departmental manager in that manager’s absence.
• Attends management and staff meetings as scheduled.
• Interacts with members answering questions, solving problems, overseeing services and cleanliness and showing the club facilities to visitors.
• Serves as a club representative within the community.
• Counsels with other managers and employees about employee grievances and complaints; directs problem correction where possible.
• Monitors labor; evaluates scheduled and actual labor hours and costs.
• Researches new products and develops an analysis of their costs and benefits.
• Oversees daily club operations.
• Works with Human Resources Department staff to develop long-term staffing needs for the clubhouse department.
• Monitors employee dress codes and member dress codes as applicable.
• Conducts training and other meetings with department staff.
• Completes other appropriate assignments made by the General Manager.

Physical Demands and Work Environment

• Must be able to reach, bend, stoop, stand and lift up to 40 pounds.
• Must be able to handle hot and cold interior and outdoor conditions.
• Independent mobility throughout the clubhouse.

Benefits:

· Life, Dental, Vision, Health insurance

· 401k participation after 1 year

· Paid Sick, Vacation, and Personal Leave

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $65,000 - $75,000